L2 IT Helpdesk Technician

Discover your 100% YOU with MicroSourcing
Position: L2 IT Helpdesk Technician

Location: Global One, Eastwood, Quezon City

Work setup & shift: Onsite | Day shift

Why join MicroSourcing?
You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role
As an L2 IT Helpdesk Technician, you will:

Manage the IT Service Desk - Remote support and troubleshooting for operating hotels as the first point of contact for all IT issues.

• Provide 24-hour / 7-day on-call support on a rotating basis for Critical business issues only.
• IT Administration and Asset Logistics:

o Administer onboarding / offboarding user ID's & passwords, system access for the various applications used, ensuring system security is maintained. o Check and Maintain Updates for all systems, patch servers with recommended windows Security patches and reboot servers once applied.

• Setup hardware as purchased and ensure Company standards/configurations are used (remotely)
• Maintain Endpoint Protection Products, End Point Protection, Mobile Device Management, and Remote management. Check the daily reports and action on any threats found. Ensure the latest Software, Policies and updates are being applied.
• Maintain an up-to-date asset list of all computer hardware.
• Administer procurement requests with vendors.
• System monitoring and Maintenance:
• Routinely check backups are performed periodically and completed without error. Errors are to be investigated and rectified or escalated.
• Check and monitor servers for faults; resolve or escalate to Level 2 or vendors as required.
• Ensure an up-to-date network schematic & IT Hardware documentation is maintained in a neat & orderly fashion.

Property Management Systems + Interfaces to systems

• Point of Sale Systems
• Electronic Door Locking System.
• Hotel IT Security Systems including alarms and CCTV
• Back Office Accounting Systems
• PABX systems including Guest and Administration Voicemail
• Network management including routers, switches, VPN, Firewalls and cabling

Responsible Business

• Ensure compliance with all relevant Pro-invest Group safety standards.
• Maintain exemplary department standards of behavior and appearance and attitude as expected by Pro-invest Group's code of conduct.
• Maintain all procedures and adheres to them within the Pro-invest Hotel guidelines with emphasis on hotel credit policy, PCI compliance.
• Develop awareness and reputation of the Group and brand in the local community and promote team member involvement in community outreach efforts.
• Ensure compliance to all Pro-invest security and safety standards. Including cyber/technology security such as password security.
• Strictly adhere to company policy concerning the Trade Practices Act, gifts & bribery & data privacy regulations.
• Perform other duties as reasonably assigned.

What You Need
Non-negotiables

• Good Communication skills
• Strong customer focus
• Fluent with all Microsoft Office 365 Applications
• Microsoft Office 365, Exchange, Azure AD administration
• Working Knowledge of Windows 10, drivers, and related hardware
• Troubleshooting computer networks
• Prior administration knowledge of Salesforce or a similar CRM is preferable
• Application support experience with hospitality applications - Point of Sale & Property Management System

Nice To Have

• University degree
• Microsoft suite proficient
• CCNA Networking certification desirable.
• ITIL Certifications are desirable.
• Hotel System Experience are desirable

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

• Terms & conditions apply