Process & Quality Assurance Analyst

Select how often (in days) to receive an alert: Title: Process & Quality Assurance Analyst Location:Pasig City (AAC0), PH Date: Jul 2, 2025 Description:Process Training and Compliance Analyst Qualifications: -Graduate of any Engineering course -preferably Industrial Engineering, Business Administration, or related field; Lean Six Sigma or ISO 9001 certification is an advantage-Preferably with 3 to 5 years in process improvement, QMS implementation or document control, experience with keeping systems and CSAT surveys Technical Skills: -Process improvement and Process improvement methodologies-Process mapping and Time and Motion Studies- QMS maintenance and compliance (e.g., ISO 9001).-Document and records management (versioning, IAL administration). -Timekeeping system administration and reporting.-CSAT survey administration, analysis, and reporting.-Proficiency in MS Office, process mapping tools (e.g., Visio), and survey software. Tasks, Duties & Responsibilities: · Process Improvements/ Standardization/ Re-engineering· Time and Motion Studies/ Performance Metrics and Standards Setting · Assistance in the delivery of SMITS internal projects/quality programs · Time Accounting Administration· Customer Satisfaction (CSAT) Survey Administration, Analysis and Reporting · Information Asset Library (IAL) Administration· Templates Creation, Review and Standardization· Process Compliance Reviews/Audits (not yet started)· Process Support · QMS Implementation and Maintenance Specific Roles: Process Improvements: · Analyze current processes, recommend improvements, implement approved standard processes and monitor effectiveness of deployed processes · Conduct Time and Motion Studies for the establishment of AHTs, productivity targets and FTEs· Develop and maintain Process Manuals/document standard processes (policies, procedures, guidelines, templates) in accordance with standard documentation guidelines · Develop and maintain standard proposal templates· Maintain process documentation in the Information Asset Library (IAL) · Provide process trainings as needed · Provide process support and administrative functions Time Accounting/ Chronos Administration · Create chronos codes for approved client engagements/internal projects · Generate Time Accounting Reports on compliance, utilization, and productivity based on time tracking system data · Configure and maintain Timekeeping system parameters/ master data · Provide timekeeping access to Project Managers/Project Leads/Support Leads · Generate chronos interface data files for SMITS Financials · Provide support on chronos inquiries/issues/concerns · Conduct high level training to new employees on the timekeeping system Customer Satisfaction (CSAT) Survey Administration, Analysis and Reporting · Prepare Respondents Database· Release CSAT survey forms to respondents · Record/consolidate and report ratings/comments · Coordinate with functional groups on action plans for release to clients · Prepare CSat Survey Feedback Forms · Prepare CSAT Status Reports and Annual Report Information Asset Library (IAL) Administration: · Maintain an organized IAL structure for information assets · Ensure an updated Information Asset Library (IAL) for process documents at all times · Ensure correct versioning and filename structure of work products in the IAL · Coordinate with Technical Team/System Admin for IAL issues/concerns ·Process Compliance Review/ Audits: · Prepare Process Compliance Plan/ Schedule · Conduct process compliance reviews/ audit· Prepare Process Compliance Reports with recommended actions for non-compliant items · Monitor status of audit action items until closure · Maintain/update the Process Compliance Audit Checklists based on revised processes Quality Management System Implementation and Maintenance: · Ensure implementation and maintenance of the Quality Management System (QMS) related activities and programs across the organization ·Generate monthly and annual reports in preparation for management review and audit · Ensure effective implementation and compliance with the QMS Standard and QMS program to the operations group - Document Control: · Serve as Document Controller to the operations group · Conduct/facilitate process mapping and process documentation to the operations group · Ensure documents are updated, controlled, and adequately organized in the repository. · Provide support in the documentation of processes and creation of work instruction · Identify improvements in the Document Control Process · Generate monthly and annual reports Records Management: · Provide support in managing records management of the operations group · Ensure implementation of compliance with retention policy and manage records list · Identify improvements in the Records Management Process - Customer Satisfaction (CSAT): · Provide support in managing CSAT responses · Provide technical assistance in the identification and creation of an action plan · Conduct/facilitate Root Cause Analysis if needed. · Ensure complaints are filed in the corrective action list · Track the effectiveness of the action plan · Identify improvements in the CSAT Process · Generate monthly and annual reports - Internal Quality Audit: · Conduct Internal Quality Audit of operations · Provide support in preparation for Internal and External Quality Audit · Conduct/facilitate Mock Audit / Gap Analysis as necessary · Identify improvements in the Internal Quality Audit Process · Generate monthly and annual reports - Corrective Action: · Conduct/facilitate the creation of a Corrective Action Report and Root Cause Analysis. · Provide technical assistance in the identification and creation of an action plan · Track the effectiveness of the action plan identified · Identify improvements in the Corrective Action Process · Generate monthly and annual reports - Risk Management: · Provide support in risk management for the operations group · Conduct/facilitate Risk Identification, Risk Assessment, and Risk Mitigation. · Provide technical assistance in identifying and creating action plans · Monitor action plans in risk-identified · Generate monthly and annual reports - Continuous Improvement: · Analyze Process Improvement suggestions vs current and standard processes · Conduct/facilitate process improvement activities for operations · Identify process improvement suggestions for operations · Manage process improvement project of operations · Provide process improvement training to the operations group · Generate monthly and annual reports Job Segment: Document Control, Lean Six Sigma, Six Sigma, Quality Assurance, QA, Administrative, Management, Quality, Technology #J-18808-Ljbffr