Quality Assurance Supervisor

6 days ago

Pasig, Philippines Transcom Full time

Transcom Pasig, National Capital Region, Philippines Quality Assurance Supervisor Join our Transcom Family as a Quality Assurance Supervisor The Quality Assurance Supervisor will successfully calculate, communicate, and coach efficiency and effectiveness of the Quality Assurance Group. The selected candidate will be responsible for ensuring all OPEs are entered, reviewing Avaya reports for schedule adherence, and tracking attendance for the Quality Assurance Group. You will identify trends in QAS performance and report the results to the Quality Manager. You will create agendas and take minutes of all Quality Assurance meetings, act as a point of contact for the QAC, and chair scheduled meetings. You will communicate opportunities and successes to the Quality Assurance Manager as well as new campaign launches and training requirements. You will maintain quality systems network folders and train newly hired QAS on processes, systems, and applications. In this role, you will report directly to the Quality Assurance Manager. Responsibilities Ensure all OPEs are entered accurately. Review Avaya reports for schedule adherence. Track attendance for the Quality Assurance Group. Identify and report trends in QAS performance to the Quality Manager. Create agendas and take minutes for all Quality Assurance meetings. Act as point of contact for the QAC and chair scheduled meetings. Communicate opportunities and successes to the Quality Assurance Manager, including new campaign launches and training requirements. Maintain quality systems network folders and train newly hired QAS on processes, systems, and applications. Qualifications At least 1 year of QA Supervisor experience, preferably in a BPO setup. Aptitude to handle change in a fast‑paced dynamic environment. Ownership of timelines and ability to follow up appropriately. Excellent organizational, interpersonal, and communication skills. Flexible and positive attitude. Basic to moderate skills with Microsoft Word and PowerPoint. Excellent understanding of QA processes, definition documents, and scoring guidelines. Analytical skills that allow the client QAA to find relationships in data presented. Ability to work with and meet or exceed deadlines. Must meet all metrics satisfactorily. Accuracy in all final products delivered and communications. Benefits Day 1 HMO Rice Subsidy Clothing Allowance 24/7 Teleconsult Free Psychologist Consultation In‑house & Online Pharmacy Retirement Fund Free Meal & Medicine (through Transcom’s Tap Card Rewards) Loyalty Incentives Free Shuttle Service What Life at Transcom is like At Transcom, we are relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. We care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. We are highly driven by our “Malasakit” culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us. #J-18808-Ljbffr

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