Strategic Workforce Manager Role in Cebu City
19 hours ago
Job Title: BPO WFM/Workforce Manager
Job SummaryWe are seeking an experienced Workforce Manager to join our team in Cebu City.
Responsibilities:
- Develop and implement effective workforce management strategies
- Manage and optimize resources to achieve business objectives
- Collaborate with cross-functional teams to drive business results
Requirements:
- 5+ years of experience in WFM managerial role in BPO
- Experience handling the ERLANG tool
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
Working Conditions:
- On-site in Cebu City
- Shift schedule available
- Flexible working hours
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