Customer Success Officer

4 weeks ago

Manila, Philippines A&A Outsourcing Inc. Full time

Job Description: Overall responsibility of perfect implementation of all client payroll rules Stay updated on changing DOLE rules and updating the software accordingly Runs payroll for clients. Develop Excel back-ups for calculation. Automate payroll on the HCMS for all current clients Handles existing and new client’s data migration. Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients Work with other teams internally and at client’s end to ensure roadblocks are getting resolved Define the project plan for each implementation and ensure all timelines are met Interact with clients including site visits for implementation and maintain a good rapport Ensure timely resolution of all client concerns post implementation Promotes client loyalty Obtain understanding of client payroll rules and policies during implementation. Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client. Highlight any discrepancies in historical calculation to the client. Confirm the client rules can be deployed in the software. Highlight any customization request by the client. Cross check automated payroll with Excel calculations. Provide ongoing support to client. Such other duties as may be designated or assigned by the Company as may be made known to youQualifications: At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst At least 2 years experience in software Implementation At least 2 years experience in calculating payroll for multiple clients. Knowledge of updated DOLE rules. Advance MS Excel Skills. Willing to travel for business trips to meet clients Strong analytical and planning skills Good communication and presentation skill► Salary Range: 25K - 35K

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