Customer Success Manager

2 weeks ago

Manila, National Capital Region, Philippines JACSS Dynamic Business Outsourcing Solutions & Services, Inc. Full time

Account & Relationship Management (Sales)

Full time

Add expected salary to your profile for insights

We are seeking a CUSTOMER SUCCESS MANAGER/ ACCOUNT MANAGER with great communication and customer service abilities who will work for a company that develops retail marketing software.

Job Responsibilities:

  • Handle customer's needs and requirements
  • Maintain relationships with existing clients
  • Handle outbound calls and respond to customer and potential customers' emails, providing information on the offered products/services
  • Explain product or services being offered to customer
  • Respond effectively in a timely fashion and give correct instructions or information to customer
  • Establish trust and relationship by building rapport all throughout the call
  • Identify prospects that fit the target demographic
  • Use product knowledge to showcase the solutions that our company can offer to prospects
  • Use database, CRM, or other software to track progress with new prospects
  • Create, maintain and update database of customers with complete information and emails
  • Record customer information, outbound call history and customers response in detail
  • Maintain customer information and companys document confidential
  • Consolidate existing customer base while building new customer base

Job Requirement and Qualification:

  • Minimum of 2 years customer service experience with outbound calling
  • A techSavvy with experience on E-commerce platforms is an advantage
  • Preferably with experience on retail campaigns and ecommerce applications (similar to shopify)
  • Preferably with background with ZenDesk and Hubspot
  • Excellent verbal and written English communication skills
  • Amenable to Night Shift/Graveyard Schedule and Temporary WFH set-up
  • AMENABLE TO WORK ON-SITE for the training period (CUBAO, QUEZON CITY)
Your application will include the following questions:

What's your expected monthly basic salary?

Do you have customer service experience?

How many years' experience do you have as a Customer Success Manager?

How many years' experience do you have as an account manager?

How many years' experience do you have as an Outbound Call Specialist?

How many years' experience do you have as a Business to Business Account Manager?

JACSS Dynamic Business Outsourcing Solutions & Services, Inc.

In DBOS, everybody is a key player, contributing to the company's success. And we are constantly looking for skilled, talented and driven individuals with enthusiasm for learning.

You're about to become a part of a team that encourages growth, creativity, and open communication among staff, managers, and executives. It's an environment where each milestone is recognised and each person's success is celebrated through verbal and financial acknowledgement. We are 100% committed to a stable and happy and healthy working environment, so you are invited to join and get ready to learn, progress, and thrive.

Mission:

Our mission is to provide happy and healthy working environment to talented Filipinos and boost their professional careers while providing quality and cost-efficient offshore solutions and value-added services to SMEs world-wide.

Vision:

To be the leading offshore provider of solutions and services to SMEs world-wide and become one of the top companies to work at for talented Filipinos.

In DBOS, everybody is a key player, contributing to the company's success. And we are constantly looking for skilled, talented and driven individuals with enthusiasm for learning.

You're about to become a part of a team that encourages growth, creativity, and open communication among staff, managers, and executives. It's an environment where each milestone is recognised and each person's success is celebrated through verbal and financial acknowledgement. We are 100% committed to a stable and happy and healthy working environment, so you are invited to join and get ready to learn, progress, and thrive.

Mission:

Our mission is to provide happy and healthy working environment to talented Filipinos and boost their professional careers while providing quality and cost-efficient offshore solutions and value-added services to SMEs world-wide.

Vision:

To be the leading offshore provider of solutions and services to SMEs world-wide and become one of the top companies to work at for talented Filipinos.

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