Customer Success Manager

2 weeks ago

Manila, National Capital Region, Philippines Expand Force IT Solutions Inc. Full time

Account & Relationship Management (Sales)

Job Purpose: The Customer Success Manager plays a critical function in safeguarding a long-term relationship with the client. Customer Success Manager needs to minimize noise and concerns by maintaining constant communication with the customer, as well as identifying new opportunities that Sales Department can place and negotiate to closure.

Benefits to this position include:

  • Health Insurance (HMO with Dental Coverage) with Free Dependent
  • Leave Credits
  • FREE Trainings, Exams and Certifications
  • Other office perks such as:
  • Incentives
  • Free Meal Friday
  • Gifts for special occasions
  • Employee Referral Bonus
  • Opportunity to Travel Abroad
  • Learning from the best in the Global Culture
  • Virtual Activities and Employee Engagements
  • Work-Life Balance

Job Responsibilities:

  • Be a company ambassador and act as the main point of contact for our customers.
  • Project-manage new customer onboarding, including end-user training of customers.
  • Be a consultant or trusted advisor to your customers, proactively looking for ways for them to improve their ROI of Services.
  • Manage the business relationship with customer and other stakeholders, running kickoff meetings, quarterly reviews, monthly reports, and business renewal meetings, etc.
  • Drive revenue from existing customer by identifying opportunities to upsell our products and service that would add value to their business.
  • Impart to the overall success of the Customer Success efforts by sharing best practices and contributing to the development of effective strategies.
  • Collaborate with Sale Department for any renewal or expansion opportunities.
  • Work with IT Department to report any issues being experienced by the customer.
  • Develop strategic account plans.

Job Requirements:

  • 3-5 years of experience with managed service delivery, technical solutions delivery, or other related job.
  • Bachelor's degree in Information Technology, Computer Science, or any other related course with equivalent work experience.
  • Excellent written and verbal communication skills.
  • Exceptional customer management and facing skills.
  • Work experience in a Managed Service Provider (MSP) environment is an advantage.
  • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customers.
  • Highly organized, detail oriented, and collaborative.
  • Knowledge with different Microsoft products and other cloud offerings (O365, Azure, Intune, etc.) as well as Cisco/Meraki products and service is a huge advantage
  • Amenable to work on night shift, shifting schedule and/or holidays.
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Success Manager?

Do you have experience in a role which requires relationship management experience?

How would you rate your English language skills?

How much notice are you required to give your current employer?

Expand Force IT Solutions Inc. specializes in IT solutions and services, network infrastructure, contact management, and offshore support to start-ups and small to medium enterprises. Our years of expertise has helped businesses scale and secure their IT environment and infrastructure.

Our Mission

To help business by providing them with the right, talented IT resources and as a result, save on their fixed cost.

Our Vision

To bridge the best IT Professionals of the country to global companies who need their knowledge, expertise and services.

Our Values

Expand Force IT Solutions, Inc. believe on its "Five P's" as a guide to its values:

People First: We take care of the people that take care of our clients.

Progress: Progress is better than perfection, so we aim for constant progress and improvement

Professionalism: We take care your business like own business

Passion: Providing excellence through passion

Profitability: We offer services and solutions that makes financial sense to your organization

Expand Force IT Solutions Inc. specializes in IT solutions and services, network infrastructure, contact management, and offshore support to start-ups and small to medium enterprises. Our years of expertise has helped businesses scale and secure their IT environment and infrastructure.

Our Mission

To help business by providing them with the right, talented IT resources and as a result, save on their fixed cost.

Our Vision

To bridge the best IT Professionals of the country to global companies who need their knowledge, expertise and services.

Our Values

Expand Force IT Solutions, Inc. believe on its "Five P's" as a guide to its values:

People First: We take care of the people that take care of our clients.

Progress: Progress is better than perfection, so we aim for constant progress and improvement

Professionalism: We take care your business like own business

Passion: Providing excellence through passion

Profitability: We offer services and solutions that makes financial sense to your organization

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