Customer Success Specialist
2 weeks ago
EMAPTA is looking for a talented Customer Success Specialists.
Your Path to Success Starts Here
Employment Type: Full-time
Shift: Day Shift, Mon - Fri 06:30 AM - 03:30 PM
Work Setup: Onsite, Makati
Salary: PHP 50,000 to PHP 130,000
Perks: Day 1 HMO, Above-market salary, Work life balance, Sales commissions
Setting the Table for Success: Your Daily Quest
Assisting partner venues with successful onboardingCollaborating with clients and Menu Makers to onboard venues confidently, while sharing insights for improvement and best practicesProviding tireless support to ensure an incredible hospitality experience for clientsEnsuring partner venues understand the integration process and feel confident in ongoing menu updatesProblem-solving and documenting new findings for the development team's learningPromoting products and personally assisting team members in closing dealsCollaborating across teams, including the development, build, project, implementation, and marketing teamsEstablishing and nurturing partnerships and relationships with customers and venue partnersConducting Client Satisfaction SurveysCrafting the Perfect Blend: Essential Ingredients for SuccessMinimum of 3 years of customer success experience in a B2B technology organizationExperience in B2B salesExperience working in the Australian market is highly advantageousProficient problem-solving skills and ability to understand complex systemsPassion for learning, with the ability to learn quickly and support othersExcellent verbal and written communication skillsStrong organization and time management skills; adept at managing a busy and high-paced teamLove for problem-solving and taking action Personal Characteristics Required: Ability to thrive in a high-pressure, fast-paced team environmentStrong ability to work independently and effectively manage and prioritize tasksSkill in resolving conflicts diplomatically and professionallyClear and confident presentation skillsDemonstrated maturity and confidenceFlexible and proactive attitude towards workAttention to detailAbility to inspire confidence in othersPersonal commitment, dedication, and enthusiasm for the task at handCommitment to honesty and integritySavor the Perks: Enjoy a Buffet of RewardsAn experienced and enthusiastic team in an established and stable company with a huge growing potentialAbove industry standard compensation packagePrime office locationDay shift scheduleAccess to top of the line facilities and technologiesHMO coverage including 1 dependent or Mutual Fund Benefit upon hire20 Leave credits per year consumed at your discretion with up to 5 days commutable to cashExposure to world-class, high-level management from foreign direct superiorsEmployee engagement activitiesMeet Our Client: Where Every Guest is FamilyOur client is a leading table ordering platform for the hospitality and events industry. Their mission is to partner with hospitality businesses in revolutionizing the ordering experience for dine-in, pickup, and delivery customers. They provide restaurants, cafes, and bars with the tools they need to build beautiful online menus and collect customer orders, saving money for venues and enhancing the customer experience. Here, you'll become part of a dynamic team dedicated to solving real problems for hospitality venues, saving them money, and increasing turnover while simultaneously creating more enjoyable experiences for their customers.
Who are we?
Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
#EmaptaExperience
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