Customer Success Manager

2 weeks ago

Manila, National Capital Region, Philippines Pearl Talent Full time
About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

About the job:

Role: Customer Success Manager

Work schedule: Full Time | 40 hours per week | Monday to Friday | 9AM - 5PM Eastern Standard Time

Salary Range: US $1300 - $1600 per month (negotiable for experience/skills)

About the Role:

The Customer Success Manager will be a key player in ensuring our client's customers have a seamless and delightful experience. They will focus on driving product engagement and growing & retaining smaller and mid-sized customers through data-driven, scalable programs. The Customer Success Manager will also have the opportunity to contribute to shaping the Customer Success function and enhancing the overall customer offering.|

This role is ideal for someone who is process-oriented, a quick learner, and comfortable wearing many hats. You'll be laser-focused on delivering results for both client and customer.

Duties and Responsibilities:

  • Product Adoption: Leverage product and health data to understand customer needs and ensure they gain maximum value from Beamer and Userflow products
  • Customer Engagement: Actively engage with customers to encourage sustainable growth and retention through effective onboarding, training, and risk-mitigation initiatives
  • Process Optimization: Collaborate with leadership and colleagues to develop, iterate, and refine scalable customer programs and continuously measure their impact
  • Data Analysis: Utilize customer data to monitor and report on customer health and success
  • Cross-Functional Collaboration: Partner with various teams to align on customer goals, share insights, and collectively enhance customer satisfaction and product value

Requirements

  • 2-3 years of experience in Customer Support or Customer Success within a SaaS and/or PLG environment, focused on customer engagement and retention
  • Technical proficiency and the ability to quickly learn and communicate complex product features
  • Basic experience with customer relationship management and collaboration with Support, Sales, Marketing, and Product teams
  • A high degree of comfort with data and data-driven decision-making
  • Excellent communication and interpersonal skills, capable of building strong relationships with both customers and team members
  • A proactive, hands-on attitude, comfortable with the dynamic pace and changes common in early-stage startups
  • Some familiarity with Customer Success tools and CRM software

Benefits

  • 100% remote work environment
  • Competitive salary and benefits package
  • Be part of a profitable and growing company
  • Early-stage environment with immense opportunity for impact and learning
  • Work on a product our customers love, with a mission to empower product leaders (work that matters)
  • People-first culture led by a successful CEO

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