Customer Success Specialist

2 weeks ago

Manila, National Capital Region, Philippines Dialpad Full time

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one)

What you'll do

  • Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering and Data Science to ensure consistent and strong customer message is embedded in everything we do.
  • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
  • Retain long-term partnerships with customers by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Skills you'll bring

  • 1-5 years of experience in Customer Success
  • Real passion for providing top-notch account management
  • Excellent time management and organizational skills with the ability to track numerous details
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Who you are

  • Able to work US core hours 8am - 5pm Pacific Time
  • Positive team player who embraces a team-first attitude and contributes to overall team success
  • You enjoy tackling complex customer challenges and finding creative solutions
  • Able to adapt quickly to an ever changing environment
  • Process oriented - able to develop functional processes and adapt them quickly to meet changing demands
  • Able to establish rapport and gain situational awareness quickly in single touch interactions with customers
  • Experience with telecommunication or SaaS providers required

Culture

We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate aboutDoing the Right Thing.This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers canWork Beautifully,Delight Our Users,andInnovate Continuouslyto bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

#J-18808-Ljbffr

  • Customer Success Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines HireMe Full time

    A Customer Success Specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. They have the soft and hard skills required to master technology and manage customer relationships.The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving...

  • Customer Success Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time

    EMAPTA is looking for a talented Customer Success Specialists.Your Path to Success Starts HereEmployment Type: Full-timeShift: Day Shift, Mon - Fri 06:30 AM - 03:30 PMWork Setup: Onsite, MakatiSalary: PHP 50,000 to PHP 130,000Perks: Day 1 HMO, Above-market salary, Work life balance, Sales commissionsSetting the Table for Success: Your Daily QuestAssisting...

  • Customer Success Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time

    EMAPTA is looking for a talented Customer Success Specialists.Your Path to Success Starts HereEmployment Type: Full-timeShift: Day Shift, Mon - Fri 06:30 AM - 03:30 PMWork Setup: Onsite, MakatiSalary: PHP 50,000 to PHP 130,000Perks: Day 1 HMO, Above-market salary, Work life balance, Sales commissionsSetting the Table for Success: Your Daily QuestAssisting...

  • Customer Success Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Dialpad Full time

    About the teamInstrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Smartly Group Full time

    Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?We're looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success - Scale team, in...

  • Manager, Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines Dialpad Full time

    About the teamInstrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to...

  • Manager, Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines Dialpad Full time

    Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More...

  • Customer Success Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Infinit-O Full time

    Job Descriptions:Help to establish and support the implementation processes and procedures defined by ClientEstablish and manage the achievement of Key Performance IndicatorsPerform auditing of work process and outcome metrics and provide reporting as agreed with ClientBe the main point of contact through daily communication and collaboration with...

  • Customer Success Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Infinit-O Full time

    Job Descriptions:Help to establish and support the implementation processes and procedures defined by ClientEstablish and manage the achievement of Key Performance IndicatorsPerform auditing of work process and outcome metrics and provide reporting as agreed with ClientBe the main point of contact through daily communication and collaboration with...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines JACSS Dynamic Business Outsourcing Solutions & Services, Inc. Full time

    Account & Relationship Management (Sales) Full time Add expected salary to your profile for insights We are seeking a CUSTOMER SUCCESS MANAGER/ ACCOUNT MANAGER with great communication and customer service abilities who will work for a company that develops retail marketing software.Job Responsibilities:Handle customer's needs and requirementsMaintain...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Pearl Talent Full time

    About Pearl:Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are...

  • Customer Success Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Customer Success Coordinator page is loaded Customer Success Coordinator Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R79095 Job Summary: The Customer Success team works closely with exhibitors and collaborates with various internal RX departments (including Sales, Marketing, Operations, etc) to ensure that our...

  • Customer Success Director

    2 weeks ago

    Manila, National Capital Region, Philippines Backbase Full time

    As Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio. In this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic insights. Success...

  • Sales and Customer Success Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Ridenroll Full time

    Company Overview:Ridein Technologies, Inc. is a California-based, for-profit technologies app platform to connect users, 1099 contractor Ride-Hauling drivers, and 1099 contractor delivery drivers to provide all essential services at a reasonable cost. We provide SaaS & Employer Support Services. At RidenRoll, we are proud to be at the forefront of...

  • Customer Success Director

    2 weeks ago

    Manila, National Capital Region, Philippines Backbase Inc. Full time

    As Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio.What you'll doIn this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic...

  • Team Manager, Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines Remitly Philippines RO Full time

    Team Manager, Customer Success page is loaded Team Manager, Customer Success Apply locations Manila, Phillippines time type Full time posted on Posted 3 Days Ago job requisition id R_101924 Job Description:Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines EMAPTA Full time

    Customer Success Manager | Hybrid | Shifting | Day 1 HMO Add expected salary to your profile for insights Unfasten Your Global Potential with an International ClientJoin our client's dynamic team and play a pivotal role in shaping the online venue search technology. As a Customer Success Manager with our client, you'll have the opportunity to make a profound...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. ...

  • Customer Success Manager

    1 month ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08Job DescriptionS&P Global Market IntelligenceThe Role: Customer Success ManagerGrade: 8The Location: Manila The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption,...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08Job DescriptionS&P Global Market IntelligenceThe Role: Customer Success ManagerGrade: 8The Location: Manila The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption,...