Global Retail Human Resource Manager

2 days ago


Quezon City, National Capital Region, Philippines Global Cosmetics Full time

The Retail HR Director oversees all human resources functions at Global Cosmetics. This leadership role is critical in ensuring smooth HR operations, compliance with labor laws, and alignment of HR practices with the company's objectives.

As the primary point of contact, the Retail HR Director manages employee relations, engagement, and talent management to support the retail workforce. The goal is to foster a positive and inclusive workplace culture across store branches and corporate offices.

The Retail HR Director is responsible for:

  • Employee Relations and Engagement

This involves implementing engagement activities tailored for retail staff, such as recognition programs, team-building events, and wellness initiatives. The Retail HR Director also acts as the primary point of contact for employee concerns, grievances, and workplace disputes.

Performance Management:

  • The Retail HR Director oversees the performance appraisal process, providing tools and training to store managers.
  • Collaborate with department heads to set performance goals and develop action plans for underperforming employees.
  • Monitor sales staff performance metrics and support coaching initiatives.

Talent Development:

  • Conduct needs assessments to determine training requirements for sales, customer service, and leadership roles.
  • Organize workshops and on-the-job training programs for store staff.
  • Develop leadership development initiatives for potential managers and supervisors.

Compensation and Benefits:

  • Manage payroll and ensure timely processing in collaboration with the finance team.
  • Administer government-mandated benefits (SSS, PhilHealth, Pag-IBIG, and 13th-month pay).
  • Conduct market research to maintain competitive salaries, especially for frontline retail roles.

Legal Compliance and Labor Relations:

  • Ensure compliance with the Philippine Labor Code, including proper handling of work hours, overtime, and rest day regulations for retail workers.
  • Handle disciplinary actions, terminations, and employee grievances with proper documentation.
  • Serve as the company representative for labor inspections and liaise with the Department of Labor and Employment (DOLE).

Strategic HR Planning:

  • Collaborate with management to forecast staffing needs, especially during peak seasons.
  • Develop strategies for talent retention in retail, reducing turnover rates.
  • Use HR metrics to analyze and improve employee satisfaction and operational efficiency.

Policymaking and Implementation:

  • Develop and update HR policies that address the unique needs of a retail environment, such as attendance, store transfers, and incentives.
  • Communicate policies to employees and ensure consistent implementation across locations.
  • Monitor compliance with policies and recommend improvements as needed.


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