Retail HR Specialist
7 days ago
- Recruitment and Talent Acquisition
The HR Officer will oversee the recruitment process, ensuring that we attract and hire the best talent for our sales associates, store staff, and back-office personnel. This includes developing and executing strategies to recruit top candidates, managing the hiring process, and building partnerships with local universities and communities for talent pipelines. Specific tasks include:
- Develop and execute strategies to recruit sales associates, store staff, and back-office personnel.
- Manage the hiring process, including job postings, screening, interviews, and onboarding for store and corporate roles.
- Build partnerships with local universities and communities for talent pipelines.
Employee Relations and Engagement
- Act as the primary point of contact for employee concerns, grievances, and workplace disputes.
- Implement engagement activities tailored for retail staff, such as recognition programs, team-building events, and wellness initiatives.
- Promote a positive and inclusive workplace culture across store branches and corporate offices.
Performance Management
- Oversee the performance appraisal process, providing tools and training to store managers.
- Collaborate with department heads to set performance goals and develop action plans for underperforming employees.
- Monitor sales staff performance metrics and support coaching initiatives.
Training and Development
- Conduct needs assessments to determine training requirements for sales, customer service, and leadership roles.
- Organize workshops and on-the-job training programs for store staff.
- Develop leadership development initiatives for potential managers and supervisors.
Compensation and Benefits
- Manage payroll and ensure timely processing in collaboration with the finance team.
- Administer government-mandated benefits (SSS, PhilHealth, Pag-IBIG, and 13th-month pay).
- Conduct market research to maintain competitive salaries, especially for frontline retail roles.
Legal Compliance and Labor Relations
- Ensure compliance with the Philippine Labor Code, including proper handling of work hours, overtime, and rest day regulations for retail workers.
- Handle disciplinary actions, terminations, and employee grievances with proper documentation.
- Serve as the company representative for labor inspections and liaise with the Department of Labor and Employment (DOLE).
Strategic HR Planning
- Collaborate with management to forecast staffing needs, especially during peak seasons.
- Develop strategies for talent retention in retail, reducing turnover rates.
- Use HR metrics to analyze and improve employee satisfaction and operational efficiency.
Policy Development and Implementation
- Develop and update HR policies that address the unique needs of a retail environment, such as attendance, store transfers, and incentives.
- Communicate policies to employees and ensure consistent implementation across locations.
- Monitor compliance with policies and recommend improvements as needed.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- Professional certification (e.g., CHRP, SHRM, CIPD, or other license and certification) is not required but a plus.
- At least 5 years of HR experience, with 2+ years in a Sr. role, preferably in a retail or service-oriented industry.
- Strong understanding of Philippine labor laws and retail HR challenges.
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