Workforce Supervisor

College Degree2-3 years experience in Workforce ManagementExperience with forecasting and schedulingWith supervisory experience handling Lead RTA or Lead WFExperience in handling all LOB (Email, chat and voice)

Qualifications: College Degree 23 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)

Supervisors/Team Leaders (Call Centre & Customer Service) Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.Create reports to meet requirement of Operations/ Management / other departments.Participate in strategic business planningLeads and supervises the team in meeting the overall HR performance by...

Workforce Management and Analytics Supervisor Posted 10 days ago and deadline of application is on 30 JunRecruiter was hiring a day agoJob Description**Full JD to be sent to shortlisted candidatesSummary of Work Activities and Responsibilities:Under the supervision of the Assistant Director for Organization Capability Development, the Workforce Management...

Workforce Manager manages the day-to-day operation of the Workforce Management Real time adherence team. Maintains service levels while keeping overtime costs to a minimum and Creates policies and procedures to standardize specific Workforce management functions.Responsibilities:Provides support to other members of management, as needed. Co-Leads workforce...

Core Responsibilities: Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning Managing/designing KRA's for the team to align with the overall process requirement Directly responsible for maintaining stakeholder relationships (internal & external) Manage Service Level & Abandon, Shrinkages, Schedule & Break...

Core Responsibilities:- Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning- Managing/designing KRA’s for the team to align with the overall process requirement- Directly responsible for maintaining stakeholder relationships (internal & external)- Manage Service Level & Abandon, Shrinkages, Schedule &...

Core Responsibilities:- Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning- Managing/designing KRA’s for the team to align with the overall process requirement- Directly responsible for maintaining stakeholder relationships (internal & external)- Manage Service Level & Abandon, Shrinkages, Schedule &...

Work Setup: Hybrid Office and WFHWork Category: Full TimeWork Schedule: Monday to FridayAt least 5 years experience as a manager in the Business Process Outsourcing (BPO) industry.More than 2 experience in workforce management analysis and reporting.Hands-on experience in operations management.Has experience in project management.Knowledgeable in...

Work Setup: Hybrid Office and WFHWork Category: Full TimeWork Schedule: shifting/rotational scheduleQualifications:At least 5 years' experience as a manager in business process outsourcing2+ years' experience in workforce management analysis and reportingHas experience in operations management.Has experience in project management.Knowledgeable in...

College Degree2-3 years experience in Workforce ManagementExperience with forecasting and schedulingWith supervisory experience handling Lead RTA or Lead WFExperience in handling all LOB (Email, chat and voice)

College Degree2-3 years experience in Workforce ManagementExperience with forecasting and schedulingWith supervisory experience handling Lead RTA or Lead WFExperience in handling all LOB (Email, chat and voice)

Senior Resource Manager Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue. Additionally, the...

Core Responsibilities: - Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning - Managing/designing KRA’s for the team to align with the overall process requirement - Directly responsible for maintaining stakeholder relationships (internal & external) - Manage Service Level & Abandon, Shrinkages,...

Core Responsibilities: - Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning - Managing/designing KRA’s for the team to align with the overall process requirement - Directly responsible for maintaining stakeholder relationships (internal & external) - Manage Service Level & Abandon, Shrinkages,...

Core Responsibilities: - Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning - Managing/designing KRA’s for the team to align with the overall process requirement - Directly responsible for maintaining stakeholder relationships (internal & external) - Manage Service Level & Abandon, Shrinkages,...

Core Responsibilities: - Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning - Managing/designing KRA’s for the team to align with the overall process requirement - Directly responsible for maintaining stakeholder relationships (internal & external) - Manage Service Level & Abandon, Shrinkages,...

Provides analysis of talent and staffing needs based on strategic planning at the enterprise level.Decisions are typically are related to schedule, plans and daily operations.Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to...

College Degree 2-3 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)

JOB QUALIFICATIONS: College Degree 2-3 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)"