Workforce Management Supervisor

Workforce Manager manages the day-to-day operation of the Workforce Management Real time adherence team. Maintains service levels while keeping overtime costs to a minimum and Creates policies and procedures to standardize specific Workforce management functions.Responsibilities:Provides support to other members of management, as needed. Co-Leads workforce...

Workforce Management and Analytics Supervisor Posted 10 days ago and deadline of application is on 30 JunRecruiter was hiring a day agoJob Description**Full JD to be sent to shortlisted candidatesSummary of Work Activities and Responsibilities:Under the supervision of the Assistant Director for Organization Capability Development, the Workforce Management...

Core Responsibilities: Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning Managing/designing KRA's for the team to align with the overall process requirement Directly responsible for maintaining stakeholder relationships (internal & external) Manage Service Level & Abandon, Shrinkages, Schedule & Break...

Qualifications: College Degree 23 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)

Senior Resource Manager Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue. Additionally, the...

College Degree2-3 years experience in Workforce ManagementExperience with forecasting and schedulingWith supervisory experience handling Lead RTA or Lead WFExperience in handling all LOB (Email, chat and voice)

Core Responsibilities: - Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning - Managing/designing KRA’s for the team to align with the overall process requirement - Directly responsible for maintaining stakeholder relationships (internal & external) - Manage Service Level & Abandon, Shrinkages,...

Core Responsibilities: - Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning - Managing/designing KRA’s for the team to align with the overall process requirement - Directly responsible for maintaining stakeholder relationships (internal & external) - Manage Service Level & Abandon, Shrinkages,...

Core Responsibilities: - Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning - Managing/designing KRA’s for the team to align with the overall process requirement - Directly responsible for maintaining stakeholder relationships (internal & external) - Manage Service Level & Abandon, Shrinkages,...

Core Responsibilities: - Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning - Managing/designing KRA’s for the team to align with the overall process requirement - Directly responsible for maintaining stakeholder relationships (internal & external) - Manage Service Level & Abandon, Shrinkages,...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Ayala 30th site. What's in it for YOU Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team...

Supervisors/Team Leaders (Call Centre & Customer Service) Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.Create reports to meet requirement of Operations/ Management / other departments.Participate in strategic business planningLeads and supervises the team in meeting the overall HR performance by...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.What's in it for YOUDriven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our teamDay 1...

Job Overview: KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop...

Job Overview: KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop...

Job Overview: KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop...

Job Overview:KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop...

Job Overview: KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop...

Work Setup: Hybrid Office and WFHWork Category: Full TimeWork Schedule: Monday to FridayAt least 5 years experience as a manager in the Business Process Outsourcing (BPO) industry.More than 2 experience in workforce management analysis and reporting.Hands-on experience in operations management.Has experience in project management.Knowledgeable in...

Posted 4 days ago and deadline of application is on 29 JunRecruiter was hiring 13 hours agoJob Description**Full JD to be sent to shortlisted candidatesSummary of Work Activities and Responsibilities:Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst will assist in monitoring, reviewing, and analyzing...