Workforce Supervisor

Workforce Manager manages the day-to-day operation of the Workforce Management Real time adherence team. Maintains service levels while keeping overtime costs to a minimum and Creates policies and procedures to standardize specific Workforce management functions.Responsibilities:Provides support to other members of management, as needed. Co-Leads workforce...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

DSLC Data Support Inc was founded in 2014 in Davao City, originating from the establishment of Data Soft Logic Corporation (DSLC) in Los Angeles, California back in 2005. With an unwavering commitment, our primary objective is to foster innovation and transformation. Notably, we take pride in being recognized as pioneers in delivering cloud-based data...

Job Title:TQ for F4 BSEJob DescriptionThe Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement,...

Job Title:TQ for F4 BSEJob DescriptionThe Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement,...

Supervisors/Team Leaders (Call Centre & Customer Service) JR-13287: Team Lead (WFO-Davao) Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to...

Job Title:Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...

Job Title:Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...

Team Leader (BPO) for Awesome CX by Transcom - Davao City Supervisors/Team Leaders (Call Centre & Customer Service) Team Leader ( BPO) for Awesome CX By Transcom- Davao CityAwesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a Team Leader for our Awesome CX by Transcom Davaosite. This role will focus on leading the...

Team Leader for Awesome CX by Transcom - Davao Supervisors/Team Leaders (Call Centre & Customer Service) Team Leader for Awesome CX by Transcom - Davao CityAwesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a TEAM LEADER for our Awesome CX by Transcom Davaosite. This role will focus on leading the day–to-day...

Workforce Management and Analytics Supervisor Posted 10 days ago and deadline of application is on 30 JunRecruiter was hiring a day agoJob Description**Full JD to be sent to shortlisted candidatesSummary of Work Activities and Responsibilities:Under the supervision of the Assistant Director for Organization Capability Development, the Workforce Management...

Work Setup: Hybrid Office and WFHWork Category: Full TimeWork Schedule: Monday to FridayAt least 5 years experience as a manager in the Business Process Outsourcing (BPO) industry.More than 2 experience in workforce management analysis and reporting.Hands-on experience in operations management.Has experience in project management.Knowledgeable in...

Work Setup: Hybrid Office and WFHWork Category: Full TimeWork Schedule: shifting/rotational scheduleQualifications:At least 5 years' experience as a manager in business process outsourcing2+ years' experience in workforce management analysis and reportingHas experience in operations management.Has experience in project management.Knowledgeable in...

Senior Resource Manager Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue. Additionally, the...

Provides analysis of talent and staffing needs based on strategic planning at the enterprise level.Decisions are typically are related to schedule, plans and daily operations.Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to...

Posted 4 days ago and deadline of application is on 29 JunRecruiter was hiring 13 hours agoJob Description**Full JD to be sent to shortlisted candidatesSummary of Work Activities and Responsibilities:Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst will assist in monitoring, reviewing, and analyzing...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

Core Responsibilities:- Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning- Managing/designing KRA’s for the team to align with the overall process requirement- Directly responsible for maintaining stakeholder relationships (internal & external)- Manage Service Level & Abandon, Shrinkages, Schedule &...

Core Responsibilities:- Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning- Managing/designing KRA’s for the team to align with the overall process requirement- Directly responsible for maintaining stakeholder relationships (internal & external)- Manage Service Level & Abandon, Shrinkages, Schedule &...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

College Degree2-3 years experience in Workforce ManagementExperience with forecasting and schedulingWith supervisory experience handling Lead RTA or Lead WFExperience in handling all LOB (Email, chat and voice)

College Degree2-3 years experience in Workforce ManagementExperience with forecasting and schedulingWith supervisory experience handling Lead RTA or Lead WFExperience in handling all LOB (Email, chat and voice)

JOB DESCRIPTIONResponsibilities: The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. On boarding of new accounts in Location/Delivery Assurance...

JOB QUALIFICATIONS: College Degree2-3 years experience in Workforce ManagementExperience with forecasting and schedulingWith supervisory experience handling Lead RTA or Lead WFExperience in handling all LOB (Email, chat and voice)"