Workforce Management Supervisor
4 weeks ago
- Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning
- Managing/designing KRA’s for the team to align with the overall process requirement
- Directly responsible for maintaining stakeholder relationships (internal & external)
- Manage Service Level & Abandon, Shrinkages, Schedule & Break adherence
- Need to be well versed with scheduling, planning & forecasting methodology
ou should possess:
- 2-3 years Experience in Workforce Management
- Experience with forecasting and scheduling
- Supervisory Experience handling Lead RTA or Lead WF.
- Experience in handling All LOB(EMAIL, Chat, Voice)
- MS Excel Savvy
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Workforce Management Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines St. Gabrielle HR Solutions, Inc Full timeCore Responsibilities: Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning Managing/designing KRA's for the team to align with the overall process requirement Directly responsible for maintaining stakeholder relationships (internal & external) Manage Service Level & Abandon, Shrinkages, Schedule & Break...
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Workforce Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines Headstart Specialist Full timeQualifications: College Degree 23 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)
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Workforce Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines Headstart Specialist Full timeCollege Degree2-3 years experience in Workforce ManagementExperience with forecasting and schedulingWith supervisory experience handling Lead RTA or Lead WFExperience in handling all LOB (Email, chat and voice)
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Workforce Management Supervisor
1 month ago
Pasig, Philippines St. Gabrielle HR Solutions, Inc Full timeCore Responsibilities: - Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning - Managing/designing KRA’s for the team to align with the overall process requirement - Directly responsible for maintaining stakeholder relationships (internal & external) - Manage Service Level & Abandon, Shrinkages,...
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Workforce Manager
2 weeks ago
Pasig, National Capital Region, Philippines Transcom Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Ayala 30th site. What's in it for YOU Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team...
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Workforce Manager
3 weeks ago
Pasig, National Capital Region, Philippines Transcom Worlwide Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.What's in it for YOUDriven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our teamDay 1...
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Workforce Management Supervisor
1 month ago
Pasig City, Philippines St. Gabrielle HR Solutions, Inc Full timeCore Responsibilities:- Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning- Managing/designing KRA’s for the team to align with the overall process requirement- Directly responsible for maintaining stakeholder relationships (internal & external)- Manage Service Level & Abandon, Shrinkages, Schedule &...
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Client Services-Workforce Manager
1 month ago
Pasig, Philippines KDCI Full timeJob Overview: KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop...
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Client Services-Workforce Manager
3 weeks ago
Pasig, National Capital Region, Philippines KDCI Full timeJob Overview:KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop...
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Client Services-Workforce Manager
4 weeks ago
Pasig, Philippines KDCI Full timeJob Overview: KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop...
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Workforce Supervisor
1 month ago
Pasig, Philippines Headstart Specialist Full timeCollege Degree 2-3 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)
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Workforce Supervisor
1 month ago
Pasig, Philippines Field Innovators Inc. Full timeJOB QUALIFICATIONS: College Degree 2-3 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)"
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Workforce Supervisor
4 weeks ago
Pasig, Philippines Headstart Specialist Full timeCollege Degree 2-3 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)
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Workforce Supervisor
4 weeks ago
Pasig, Philippines Field Innovators Inc. Full timeJOB QUALIFICATIONS: College Degree 2-3 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)"
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Workforce Supervisor
1 month ago
Pasig, Philippines Field Innovators Inc. Full timeJob Qualifications: College Degree 2-3 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)"
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Workforce Analyst
2 weeks ago
Pasig, National Capital Region, Philippines UnionBank of the Philippines Full timeJob DescriptionEscalates service-impacting issues to the business unit and other concerned departments Monitors intraday call drivers and volume as compared to forecast Prepares service level escalations and reports of issues and irregularities in CEG Analyzes factors that contribute to short-falls related to workforce Calls-out employee behaviors that...
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Workforce Supervisor
4 weeks ago
Pasig, Philippines Field Innovators Inc. Full timeJob Qualifications: College Degree 2-3 years experience in Workforce Management Experience with forecasting and scheduling With supervisory experience handling Lead RTA or Lead WF Experience in handling all LOB (Email, chat and voice)"
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2024 Workforce Management GVPCW
1 month ago
Pasig, National Capital Region, Philippines Concentrix Full timeJob Title:2024 Workforce Management GVPCWJob DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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2024 Workforce Management GVPTP
1 month ago
Pasig, National Capital Region, Philippines Concentrix Full timeJob Title: Workforce Management Specialist - GVPTP 2024Location: Quezon City, Philippines - Tera Tower, 1st FloorLanguage Requirements: None specifiedTime Type: Full-timeIf you are based in California, please be aware that by providing your details, you are confirming that you have reviewed the Job Applicant Privacy Notice for California Residents.
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Workforce Supervisor
2 weeks ago
Pasig, Philippines Headstart Specialist Full timeQUALIFICATIONS: - College Degree. 2-3 years experience in Workforce Management. - Experience with forecasting and scheduling. - With supervisory experience handling Lead RTA or Lead WF. - Experience in handling all LOB (Email, chat and voice).