Workforce Management Supervisor

2 weeks ago


Pasig, National Capital Region, Philippines St. Gabrielle HR Solutions, Inc Full time

Core Responsibilities:

  • Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning
  • Managing/designing KRA's for the team to align with the overall process requirement
  • Directly responsible for maintaining stakeholder relationships (internal & external)
  • Manage Service Level & Abandon, Shrinkages, Schedule & Break adherence
  • Need to be well versed with scheduling, planning & forecasting methodology

ou should possess:

  • 23 years Experience in Workforce Management
  • Experience with forecasting and scheduling
  • Supervisory Experience handling Lead RTA or Lead WF.
  • Experience in handling All LOB(EMAIL, Chat, Voice)
  • MS Excel Savvy

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