IT Service Desk

2 days ago

Taguig, Philippines Metacom Solutions Full time

Metacom Solutions is urgently hiring for IT Service Desk

Job Description:
Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
Escalates complex problems to a higher level within the organization.

Key Requirements:
Completed 1st year in college or graduate of any field.
At least 36 Months Service Desk Experience
Excellent interpersonal, communication, and analytical skills.
Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned in BGC Taguig.
Work arrangement: onsite work- setup
Location: BGC

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