IT Help Desk L1.5

2 weeks ago

Taguig, Philippines IT BY DESIGN Full time

Direct message the job poster from IT BY DESIGN Now Hiring: System Engineer - IT Service Desk | IT By Design (MSP) Looking to take your IT support career to the next level? At IT By Design, we’re hiring System Engineers who have strong Help Desk or IT Service Desk experience — especially those with international or BPO voice support backgrounds — and are ready to move into a more technical, growth-driven environment. This is your chance to build your career in a global Managed Services Provider (MSP) setting, where you’ll gain hands‑on experience, continuous learning, and direct exposure to cutting‑edge IT systems used worldwide. What You’ll Do Provide Tier 1/2 technical support to global clients across US time zones Troubleshoot and resolve Windows OS, Microsoft 365, and network issues Manage user accounts and access in Active Directory & Azure AD Track, document, and resolve tickets within agreed SLAs Collaborate with global engineers to deliver world‑class support What We’re Looking For 2+ years of experience in IT Service Desk, Help Desk, or Technical Support Strong communication skills — confident speaking with international clients Background in BPO / international voice or IT support is a huge advantage Knowledge of AD, O365, VPN, and basic networking Willing to work onsite in BGC (Night Shift, US hours) Competitive pay + 13th Month + Performance Bonus HMO coverage from Day 1 (includes 1 free dependent) Night differential, holiday pay, and full government benefits Free IT certifications, learning, and growth opportunities Be part of one of the largest privately owned MSPs in the US, now growing fast in PH Headquartered in New Jersey, USA, IT By Design is a global Managed Services Provider (MSP) with over 20 years of excellence. We deliver 24x7 Helpdesk, NOC, SOC, Cloud, and Cybersecurity services to global clients — all built on a people-first culture that values growth, learning, and teamwork. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at IT BY DESIGN by 2x #J-18808-Ljbffr

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