Network Support Engineer
1 week ago
Position: Network Support EngineerSchedule: Night ShiftSet-up: Onsite (Clark, Pampanga)Responsibilities:•Answering support calls, responding to emails from clients to help resolve client issues related to the Internet, LAN•Installation, maintenance, and troubleshooting of network systems using Cradle point, Ubiquiti, wireless access points, and Meraki switches.•Identify network issues that impact VOIP, SIP and RTP communications.•Resolve firewall configuration and NAT traversal issues.•Configuring VLANs, QoS, and VPN setups.•Work with VOIP Support team, ISPs, and other vendors to resolve network related problems.•Proactively monitor network performance, analyze network traffic, and identify and address issues Manage remote installation of internet & VoIP service with on-site technicians.•Develop and maintain support documentation for network problems and solutions. Install/maintain/upgrade software for IP cameras.•Must be able to follow SOP, create support tickets, follow through if the issue is not resolved right away, and ask for help if there is a roadblock until the client issue is resolved. Client satisfaction is above all else.•Must be able to methodically troubleshoot and have a standard on how and what to do instead of randomly guessing what to do next.•Mentoring and coaching team members to improve the customer experience.•Keep updating with latest tools and technologies and industry best practices.Qualifications•At least 3 years of experience as network support specialist/engineer•Managed services support experience•Strong understanding and experience of Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, Wi-Fi network•Understanding of networking protocols, VLANs, QoS, and VPN.•Experience with diagnostics tools such as ping, traceroute, mtr, network scanning, telnet, port scanning etc. is must.•Ability to follow methodical troubleshooting procedures and perform diagnostics.•In-depth knowledge of Cradle point, Ubiquiti, and Meraki networking technologies.•Proficiency in network design and implementation.•Strong analytical skills for diagnosing and improving network performance.•Ability to collaborate and communicate effectively with support teams, external partners, and clients. Excellent communication and customer service skillsGeneral Skills•Be able to speak & write English fluently with little or no accent.•Must have high speed internet with at least 10m symmetrical connection with a preferred backup in case of outage if working from home.•Access to a working computer and a quiet place to work, noise cancelling headsets.Tools that would be plus if you have experience.•GCP, AWS server management•Experience with LinuxCompetencies/Personality Traits•EXTREMELY well organized & punctual•must be a self-starter, out of the box thinker, problem solver.•Be able to work under pressure, keep organized and look for solutions.•Seek out solutions when they hit a roadblock instead of dropping the task and forgetting it.Performance Measurement•Based on ticket counts resolved•Based on time spent per ticket•Responsiveness to daily tasks•Proactive & positive attitude•Attendance & punctuality
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Network Support Engineer
5 months ago
Angeles City, Philippines The Remote Group Full timePosition: Network Support Engineer Schedule: Night Shift Set-up: Onsite (Clark, Pampanga) Responsibilities: • Answering support calls, responding to emails from clients to help resolve client issues related to the Internet, LAN • Installation, maintenance, and troubleshooting of network systems using Cradle point, Ubiquiti, wireless access points, and...
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Network Support Engineer
5 months ago
Angeles City, Philippines The Remote Group Full timePosition: Network Support Engineer Schedule: Night Shift Set-up: Onsite (Clark, Pampanga) Responsibilities: • Answering support calls, responding to emails from clients to help resolve client issues related to the Internet, LAN • Installation, maintenance, and troubleshooting of network systems using Cradle point, Ubiquiti, wireless access points, and...
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Network Support Professional
1 month ago
Angeles City, Central Luzon, Philippines The Remote Group Full timeJob Title: Network Support ProfessionalWe are seeking an experienced Network Support Professional to join our team at The Remote Group. In this role, you will be responsible for providing top-notch network support and services to our clients.Job Summary:We are looking for a highly skilled Network Support Professional with a strong background in network...
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Technical Network Specialist
1 day ago
Angeles City, Central Luzon, Philippines The Remote Group Full timeJob DescriptionWe are seeking a highly skilled Technical Network Specialist to join our team at The Remote Group. As a key member of our network support team, you will be responsible for providing top-notch technical assistance and support to clients across various locations.Key Responsibilities:Provide timely and effective technical support to clients via...
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Network Operations Engineer
1 week ago
Angeles City, Central Luzon, Philippines Brain Bubble LLC Full timeAbout Brain Bubble LLCWe are a leading provider of remote IT services, dedicated to delivering exceptional support and solutions to our clients.Job OverviewThis is a freelance opportunity for a skilled NOC Engineer to join our team. The successful candidate will be responsible for addressing system alerts and outages, providing timely responses and effective...
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IT Support
1 month ago
Angeles, Philippines HYPER FUTURE E-COMMERCE Full timeIT support specialists typically need a high school diploma, but some jobs may require an associate or bachelor's degree in a related field. Entry-level IT support specialists should have a good understanding of computer systems, network troubleshooting, and various operating systems. They should also be able to communicate effectively with users to resolve...
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Network Infrastructure Manager
7 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full timeJob Summary:TASQ Staffing Solutions seeks an experienced IT Manager to oversee the management of our network infrastructure. The ideal candidate will have a strong background in IT networking and systems, with a proven track record in running routine system operational reports and maintaining various IT infrastructure.About the Role:This is a dynamic role...
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IT Support Specialist
4 weeks ago
Angeles City, Central Luzon, Philippines Brain Bubble LLC Full timeAbout Brain Bubble LLC">At Brain Bubble LLC, we are dedicated to delivering premium IT managed services to our clients. Our team of experts works closely with clients to manage, maintain and improve complex IT systems.Job Summary:We are seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will play a crucial role in...
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IT Support Specialist
5 months ago
Angeles, Philippines The Remote Group Full timeOverviewThe IT Support Specialist will be essential in delivering technical support and resolving complex issuesThis role also involves collaborating on network, security, and other IT projects with members of theinternal IT team, and will report directly to the COO/Co-President of the company.Responsibilities● Proactively respond to support inquiries and...
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Electrical Engineering Support Specialist
2 months ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeJob SummaryWe are seeking a proactive Electrical Engineering Support Specialist to provide specialized support in technical tasks, project management, and administrative duties. The ideal candidate will assist in managing projects, preparing technical documents, conducting research, and supporting the team with various tasks related to electrical engineering...
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Telecommunications Systems Engineer
2 months ago
Angeles City, Central Luzon, Philippines Neksjob Full timeJob Title: Telecommunications Systems EngineerAbout Neksjob: As a leading provider of innovative telecommunications solutions, Neksjob is committed to delivering exceptional service and support to our customers. Our team of experts works tirelessly to ensure seamless installation, configuration, and troubleshooting of telecommunications systems.Key...
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Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeWe are seeking a proactive Virtual Assistant with a strong background in Electrical Engineering to provide specialized support in technical tasks, project management, and administrative duties.Key ResponsibilitiesProvide administrative and technical support to engineering teams, including scheduling meetings, organizing documents, and managing project...
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IT Support
1 month ago
Angeles City, Philippines HYPER FUTURE E-COMMERCE Full timeIT support specialists typically need a high school diploma, but some jobs may require an associate or bachelor's degree in a related field. Entry-level IT support specialists should have a good understanding of computer systems, network troubleshooting, and various operating systems. They should also be able to communicate effectively with users to resolve...
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IT Support
1 month ago
Angeles City, Philippines HYPER FUTURE E-COMMERCE Full timeIT support specialists typically need a high school diploma, but some jobs may require an associate or bachelor's degree in a related field. Entry-level IT support specialists should have a good understanding of computer systems, network troubleshooting, and various operating systems. They should also be able to communicate effectively with users to resolve...
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IT Support Specialist
4 weeks ago
Angeles City, Central Luzon, Philippines Brain Bubble LLC Full timeJob OverviewWe are seeking an experienced NOC Engineer to join our team at Brain Bubble LLC. As a key member of our technical support team, you will be responsible for addressing and resolving system alerts and outages via ticket, email, and phone.About the RoleThis is a freelance position with a competitive salary based on experience (approximately $80,000...
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IT Support Specialist
5 months ago
Angeles City, Philippines The Remote Group Full timeOverview The IT Support Specialist will be essential in delivering technical support and resolving complex issues This role also involves collaborating on network, security, and other IT projects with members of the internal IT team, and will report directly to the COO/Co-President of the company. Responsibilities ● Proactively respond to support inquiries...
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IT Support Specialist
5 months ago
Angeles City, Philippines The Remote Group Full timeOverview The IT Support Specialist will be essential in delivering technical support and resolving complex issues This role also involves collaborating on network, security, and other IT projects with members of the internal IT team, and will report directly to the COO/Co-President of the company. Responsibilities ● Proactively respond to support inquiries...
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Tech Support Specialist
2 weeks ago
Angeles City, Central Luzon, Philippines Brain Bubble LLC Full timeEmployment Opportunities at Brain Bubble LLCSalary:$85,000 - $115,000 per year, depending on experienceAbout the JobWe are seeking a highly skilled Support Engineer to join our team. The successful candidate will be responsible for delivering premium IT managed services to our clients.This role works closely with a team of IT professionals to manage,...
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Electrical Engineer
1 month ago
Angeles, Philippines Crackerjack Corporation Full timeDesigning, maintaining, implementing, or improving electrical instruments, facilities, components, equipment products, or systems for industrial, commercial, or domestic purposes.Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.Conferring with customers, engineers, and others to discuss...
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IT Support Specialist
3 weeks ago
Angeles City, Central Luzon, Philippines Brain Bubble LLC Full timeJob OverviewBrain Bubble LLC is seeking a highly skilled IT Support Specialist to join our team. This role plays a crucial part in delivering premium IT managed services to our clients, ensuring the stability, security, and optimal performance of their IT infrastructures.About the RoleProvide timely and effective resolution of client issues and service...