Network Operations Engineer
2 days ago
We are a leading provider of remote IT services, dedicated to delivering exceptional support and solutions to our clients.
Job OverviewThis is a freelance opportunity for a skilled NOC Engineer to join our team. The successful candidate will be responsible for addressing system alerts and outages, providing timely responses and effective resolutions.
Key Responsibilities- Perform in-depth analysis of complex technology systems, devices, operating systems, and software.
- Participate in Help Desk Escalations Rotation, ensuring prompt and efficient issue resolution.
- Take ownership of challenging tickets from the Global View, utilizing problem-solving skills to resolve issues effectively.
- Collaborate with internal teams on service desk projects, requiring strong attention to detail and analytical skills.
- Manage client-facing projects, including software upgrades, tool deployments, and network enhancements.
- Reliable personal transportation is essential for client site visits.
- A minimum of 4 years of real-world IT experience, preferably in a NOC environment.
- Strong understanding of networking concepts, including routers, firewalls, modems, and switches.
- Expert familiarity with Windows desktop and server operating systems, as well as Microsoft Office applications.
- Ability to document, analyze, and test computer systems, programs, and software.
- Knowledge of phone systems (PBX, SIP Trunks, Call Routing) and customer service principles.
- Competitive salary: $65,000 - $80,000 per year, depending on experience.
- 13th Month Pay, Yearly Raise, and Permanent WFH arrangement.
- Up to 22 leaves per year, professional growth opportunities, and a supportive work environment.
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