Telecommunications Systems Engineer
2 weeks ago
About Neksjob: As a leading provider of innovative telecommunications solutions, Neksjob is committed to delivering exceptional service and support to our customers. Our team of experts works tirelessly to ensure seamless installation, configuration, and troubleshooting of telecommunications systems.
Key Responsibilities:
- Provide technical support and assistance for telecommunications services, including voice, data, and internet services.
- Assist in the installation and configuration of telecommunication equipment, such as routers, switches, and modems, both onsite and remotely.
- Collaborate with engineering teams to ensure proper network configurations and optimize service performance.
- Conduct diagnostics and analyze issues related to network connectivity, service interruptions, and equipment malfunctions.
- Respond to customer inquiries and service requests promptly and professionally, ensuring timely resolution of technical issues.
- Create and maintain detailed documentation of service incidents, troubleshooting steps, and resolutions in the company's ticketing system.
- Work with vendors and third-party service providers to escalate and resolve complex technical issues.
- Provide training and support to customers on the use of telecommunication products and services.
Requirements:
- Proven experience in telecommunications support, technical support, or a related field.
- Strong understanding of telecommunications technologies, including VoIP, broadband, and networking principles.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills, both verbal and written, with a focus on customer service.
Benefits:
- Estimated salary: $80,000 - $110,000 per year, depending on location and experience.
- Competitive benefits package, including comprehensive health insurance, paid time off, and opportunities for professional development and career advancement.
- Employee discounts on telecommunications services and products.
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