Technical Support Representative

2 weeks ago


Makati, Philippines J-K Network Services Full time

BENEFITS:- 13th Month Pay- HMO Coverage on Day 1- 25 Paid Time-Off (PTO) Credits per Year (2.083 per month)- Government Mandated Benefits- Opportunities for Career GrowthPosition: CSR Tech Support (Home Appliances)Company Industry: BPO CompanyWork Location: Eton Cyberpod, Ortigas CitySalary: Php 30,000 - Php 47,000Work Set-Up: On-siteJOB REQUIREMENTS:- Experience in technical support or customer service (preferably in home appliances)- Strong troubleshooting and problem-solving skills- Excellent verbal and written communication skills- Familiarity with washer, dryer, and refrigerator systems- Amenable to work on mid-to-night shift (UK timezone)JOB RESPONSIBILITIES:- Provide technical support for home appliances through phone- Assist with error code troubleshooting and offer maintenance tips- Collaborate with field technicians for complex repairs- Maintain up-to-date knowledge of home appliance systems- Contribute to enhancing customer satisfactionRECRUITMENT PROCESS: ONLINE PROCESS- TA Interview- Harver Assessment- Ops Interview- Client Interview



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