Technical Service Representative

4 days ago


Makati City, National Capital Region, Philippines Tbwa ChiatDay Inc Full time

As a Technical Service Representative, you will play a vital role in resolving customer issues in a timely and professional manner. You will work closely with cross-functional teams to identify and escalate high-priority issues.

Responsibilities:
  • Respond to support tickets via Email, Chat, or Calls.
  • Troubleshoot technical issues using our knowledge base and best practices.
  • Collaborate with teams to identify and escalate high-priority issues.
  • Train customers on tools and platforms.
Requirements
  • Professional experience in customer support.
  • Experience working with support tools like Zendesk, JIRA, Salesforce, Slack, etc.
  • Strong communication and problem-solving skills.


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