Technical Support Representative
7 days ago
On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time
Job DescriptionDescription- Provide technical assistance and support for inquiries related to software and hardware issues.
- Diagnose and troubleshoot technical problems, escalating complex issues as needed.
- Document customer interactions and solutions in the ticketing system.
- Guide users through step-by-step solutions via phone, email, or chat.
- Maintain knowledge of products and services to improve customer experience.
- Educational Qualifications: Candidates must possess a High School or Senior High School diploma.
- Experience Level: 1-3 years of experience in technical support or customer service roles is preferred.
- Skills and Competencies: Proficient in English, both written and verbal, with excellent communication skills.
- Responsibilities and Duties: Provide technical assistance to customers, troubleshoot issues, and maintain accurate records of interactions.
- Working Conditions: Mostly office-based, may require availability for shifts or weekends.
- Qualities and Traits: Strong problem-solving abilities, patience, and a customer-focused attitude are essential.
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