Business Interlock Associate Manager

3 months ago


Taguig, Philippines Neksjob Full time

Job Description- Client facing role, manages team of trainers and content developers/writers.- Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.- Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.- Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients- Maintains collection and tracking of relevant Training data- Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performanceSkills and Qualifications:- At least 7 years overall work experience; 5 years leadership experience- At least 2-3 years of work experience in the Contact Center / BPO industry- At least 2-3 years of training or teaching experience- At least 3 years training management experience is required- At least 3 years of experience in business training, professional development, research and workshops is good to have but not required- Excellent presentation skills- Ability to implement end to end training needs analysis (TNA)- Ability to analyze performance trends and implement intervention programs to address performance gaps- Knowledge of Adult Learning Theory



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