Service Desk Analyst

We are seeking an experienced IT Service Desk Analyst to join our team at Archangel Technologies, Inc. As an IT Service Desk Analyst, you will be responsible for responding to and resolving IT-related issues.An IT Service Desk Analyst performs various tasks to assist customers, system analysts, and software developers, providing assistance, solutions,...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

Service Desk Analyst Job DescriptionJK Network Services is a leading provider of business process, consultancy, and information technology services. We are seeking a skilled Service Desk Analyst to join our team. As a key member of our IT department, you will provide first-level technical support to end-users via phone, email, and chat. Your responsibilities...

Job Description: We are hiring a Help Desk Analyst to join our team at JK Network Services. The successful candidate will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and maintaining accurate records of incidents and problems.Key Responsibilities:Provide first-level technical support to...

We are seeking a highly skilled Help Desk Analyst L1 to join our team at ConnectOS.As a Help Desk Analyst L1, you will be responsible for delivering first-level support in a Service Desk environment, handling calls professionally, courteously, and effectively, adhering to standard procedures.You will also address intermediate technical issues based on...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: Service Desk AnalystCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Shifting ScheduleSalary: Php 30,000 (Package)Work Set-Up: Full OnsiteJOB REQUIREMENTS:Open to Bachelor's Degree, High School Graduates, and...

We are seeking highly skilled and motivated individuals to join our team as IT Service Desk Analysts.About the RoleThis role provides first-line technical support via phone, email, chat, and web to ensure exceptional customer service.Key responsibilities include logging and categorizing issues, troubleshooting common IT problems, escalating unresolved...

Emapta Global is a world-class outsourcing company that connects elite talent with global clients across industries. We empower professionals to grow while helping businesses scale smarter.Job OverviewThis is an exciting opportunity for a skilled IT Service Desk Analyst to join our dynamic team in Makati. As an L2 IT Service Desk Analyst, you will provide...

Nityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...

HIRING 30 Headcount Service Desk (Quezon City) | Php 30,000 (Package)COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services. Position: Service Desk Analyst Company Industry: BPO Company Work Location: Quezon Ave Quezon City Work Schedule: Shifting Schedule Salary: Php 30,000 (Package) Work...

GlobexPeople is seeking highly skilled and motivated individuals to join our team as IT Service Desk Analysts.Job DescriptionThis role provides first-line technical support via phone, email, chat, and web to ensure exceptional customer service.Key responsibilities include logging and categorizing issues, troubleshooting common IT problems, escalating...

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to support...

We are seeking a highly skilled Service Desk Professional to join our team at ConnectOS.As a Service Desk Professional, you will be responsible for delivering first-level support in a Service Desk environment, handling calls professionally, courteously, and effectively, adhering to standard procedures.You will also address intermediate technical issues based...

About JK Network ServicesWe are a global leader in business process, consultancy, and information technology services. Our mission is to deliver exceptional solutions that meet the needs of our clients.Job SummaryWe are seeking a skilled Service Desk Analyst to join our team. As a key member of our IT department, you will provide first-level technical...

Lexie Staffing is looking for a dedicated Service Desk Agent to join our team.About the PositionThis role involves providing excellent customer service to our clients via various communication channels.You will be responsible for responding to customer inquiries, resolving issues, and escalating complex cases to senior staff members when necessary.Main...

Job DescriptionRole & ResponsibilitiesDescriptionESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing incidents, use...

Polaris Careers seeks a highly motivated Service Desk Agent to provide top-notch support to customers. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction through efficient and effective communication.Key Responsibilities:Answering Customer Calls:...

Job Brief:We are looking for a seasoned Service Desk Manager to join our IT operations team at Tech Mahindra. The successful candidate will be responsible for improving the effectiveness and efficiency of our support services and leading our customer service delivery team.About the Position:The ideal candidate will have a proven track record in managing...

Requirements:Experience in a service desk or technical support roleStrong problem-solving and communication skillsKnowledge of ITIL framework and ticketing systemsFamiliarity with Windows, Mac OS, and common office applicationsAbility to work effectively in a fast-paced environment