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Compensation Quality Specialist
3 weeks ago
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awards What is your mission?You will help us deliver excellent service to our partner brands by performing these tasks:
Conducts a verification of compensation accuracy and addressing appeals on tickets of CSRs if compliant within the scope of product documentation according to the given SOPs.Inspect daily the compensation processed by Service Delivery team to ensure compensation and any relevant refunds adhere to SOPs and that the cost is charged to the correct liable party.Process audit appeals submitted by Service Delivery team in a timely manner.Flag up any anomalies (including Zero Tolerance Policy violations) and/or room for improvement observed in compensation tickets and SOPs to supervisor for feedback to Inhouse team.Assist with targeted audits assigned by supervisor or any other ad-hoc tasks. Who are we looking for?Completed at least 2 years in collegeMust have at least 1 year of BPO customer service experience and 1 year in any of the following line of businesses: disputes, fraud, or claimsExperience in e-commerce or marketplace platforms is a plusExperience in Quality Control/Assurance is a plusExcellent communication skills rated at a C1 levelWilling to work in rotating shiftsCan work in Ortigas Center, Pasig City How to Apply?Online
Send us your application through Jobstreet and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via
Onsite
Send us your application through Jobstreet and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm
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