Current jobs related to Service Desk Specialist - Manila, National Capital Region - Eastvantage Business Solutions Inc.

  • Lead, Service Desk

    2 months ago

    Manila, National Capital Region, Philippines Cebu Pacific Air Full time

    Cebu Pacific is always up for new challenges, enabling ourteams to stay at the forefront of Technological innovations. Pursuing a careerin IT at Cebu Pacific will expose you to a highly visible team, who is known todeliver solutions for business analytics, data architecture, technologyengineering, project management, IT security, etc. As we continue to...

  • Associate Service Desk Analyst

    2 months ago

    Manila, National Capital Region, Philippines Maersk Global Service Centres Philippines Limited Full time

    We offer an opportunity to become part of our high performing team with a passion for technology and customer experience. The Technology support Service Desk is responsible for supporting the global organization and performs as a entry point for the reporting of all incidents and service requests as well as supporting users in "How To" queries. Also provided...

  • Front Desk Specialist

    3 months ago

    Manila, National Capital Region, Philippines Belo Medical Group Full time

    The Patient Care Specialist (Front Desk Specialist) primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.Job Qualifications:Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business...

  • Global IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    About the roleWe are looking for a talented Global IT Service Desk Analyst to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global...

  • Service Desk Engineer

    4 weeks ago

    Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations. Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees. The Global IT Service Desk will operate 24x7 including weekends and...

  • IT Service Desk Specialist

    1 month ago

    Manila, National Capital Region, Philippines Dexcom Full time

    Meet the team:The DEXCOM Service Desk is an in-house IT helpdesk team established last 2019 and provides IT services to all Dexcom employees on their IT support needs globally. Responsible for screening, assessment and diagnosing internal IT inquiries and work IT requests as they relate to maintenance of computers and related Production Enterprise...

  • IT Service Desk Specialist

    2 months ago

    Manila, National Capital Region, Philippines ACE SHARED SERVICES, INC. Full time

    ACE Shared Services, Inc. is looking for an IT Service Desk Specialist to handle, monitor, escalate, and close Ticket/Issue/Requests. Duties and Responsibilities:Troubleshoot, diagnose & rectify PC's/Laptop's issues relating to OS, hardware, virus & software/application installationPerform initial computer troubleshooting of issue reportedPerform initial...

  • IT Service Desk Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time

    Candidate must possess at least a Bachelor's/College Degree , any field.At least 1 year(s) of working experience in the related field is required for this position.Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.Required skill(s): software and hardware installation, Troubleshooting Network.Successful...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines ProbeGroup Philippines, Inc. Full time

    Job Summary:The Service Desk serves as the first level of IT support for all Probe users by receiving incidents and service requests through a variety of channels (such as phone, chat, email and ticketing system) and taking theappropriate steps to resolve the users' concerns. Main Responsibilities:Receive and respond to Probe users' calls, chats, emails and...

  • Help Desk Support Specialist

    2 months ago

    Manila, National Capital Region, Philippines iSupport Worldwide Full time

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Help Desk Support Specialist who will use their technical and customer service skills to resolve issues via phone, email, helpdesk tickets or remote tools. You will utilize several management tools and processes to resolve a high percentage of cases...

  • Service Desk Engineer

    4 weeks ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A SERVICE DESK ENGINEER?Our awesome client a company based in Australia is...

  • Service Desk Supervisor

    1 month ago

    Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Responsibilities:Lead a team to ensure timely resolution of technical issues.Manage service desk operations including ticket management and escalation.Provide technical guidance and mentorship to team members.Collaborate with IT teams to maintain infrastructure and systems.Analyze metrics and implement improvements for service delivery.Resolve complex...

  • Global IT Service Desk Specialist

    2 months ago

    Manila, National Capital Region, Philippines Inspiro Full time

    JOB RESPONSIBILITIES:Responsible for the initial assessment of hardware and software problems reported to the ticketing system and responding to technical concerns that can be resolved remotely in support of the efficient operations of the company. Also responsible for the update of the service desk ticketing system.Handles ticket requests received over the...

  • Team Leader Service Desk

    4 weeks ago

    Manila, National Capital Region, Philippines Makati Medical Center Full time

    The Team Leader Service Desk managers the day-to-day operations of the IT Service Desk. He/she provide support to the Unit Manager in the development and delivery of ICT Service Desk plans and programs. He/she conducts Audit within the team to ensure and promote excellent customer satisfaction.1.Manages Hardware Inventory.2.Coordinates with users, Technical...

  • Service Desk/Desk Side

    1 month ago

    Manila, National Capital Region, Philippines Indra Philippines, Inc. Full time

    Deskside Support EngineerProvide 2nd level technical support for incidents and service requestsResponsible for the deployment, installation, replacement and configuration of desktops, laptops, and printersProvide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix, and troubleshooting of computer systems, hardware, and...

  • Service Desk Engineer

    2 months ago

    Manila, National Capital Region, Philippines AYUDA Business Management Solutions, Inc. Full time

    Service Desk EngineerLocation: Quezon Ave., QC.Workset Up: HybridFUNCTION AND MAIN PURPOSE OF THE JOB:The Service Desk Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of...

  • Service Desk Agent

    1 month ago

    Manila, National Capital Region, Philippines Expereo Philippines Corp Full time

    WHO WE ARE:Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions...

  • service desk

    2 weeks ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    POSITION: Service Desk Analyst (ITSD)LOCATION: G/F Eton Cyberpod 1 Building Centris, EDSA corner Quezon Avenue Quezon, Metro Manila, 1100 Philippines WHAT TO EXPECT?Up to P23, BasicP2,400.00 Nom-taxable Allowance20% N.D.HMO Day Virtual Process (Initial to Final Interview via MS Teams)QUALIFICATION:At least HS Graduate2 years TSR Experience/ 1 yr ITSD

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines White & Case Global Operations Center Manila Full time

    Duties and Accountabilities:First line telephone technical support, answering support queries via phone, email, and remotely site computers.Responsible for ensuring accurate processing of new accounts and modification of employee accounts.Maintain a high degree of customer service for all support queries and adhere to all service management and client...

  • L1 Service Desk Analyst

    1 month ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    L1 Service Desk Analyst – Voice SupportHCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (We...

Service Desk Specialist

2 months ago

Manila, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time


Job Summary:
The Service Desk Specialist is a key member of our Global ICT team, providing both remote and onsite IT support to users working from home, globally, and in the office. This role serves as the first point of contact for all IT-related concerns, ensuring smooth and efficient operations across the organization. This role handles common IT issues. The specialist will also manage IT assets, ensure compliance with security and privacy frameworks, and maintain proactive communication with users and colleagues. The Service Desk specialist will also collaborate effectively with various departments within the organization, including HR, Finance, Projects, Recruitment, and Operations. This includes understanding their IT needs, providing necessary support, and coordinating IT-related projects and initiatives.

Key Responsibilities:
· IT Support:
o Diagnose and resolve technical issues involving internet connectivity, email clients, VoIP, etc.
o Provide remote support to users working from home and globally and onsite support to office users.
o Troubleshoot, repair, and replace hardware as necessary.
o Assist in the installation, configuration, and maintenance of software applications.
o Ensure proper recording and closure of trouble tickets.
o Manage ticket resolution, ensuring all tickets are responded to and resolved in a timely manner.
o Maintain proactive communication with users and colleagues to set expectations.

· IT Asset Management: Maintain an accurate inventory of all IT assets. Manage their deployment and retrieval, including packaging and handing over IT assets to delivery services.

· Incident Management: Handle incidents to minimize impact on the business. Understand and apply the incident priority matrix.

· Knowledge Management: Create documentation and articles to resolve IT incidents and share knowledge within the team.

· Onsite User Support: Provide direct, hands-on support to end users in the office. This includes troubleshooting hardware and software issues, setting up equipment, and helping with IT-related questions or problems.

· Interdepartmental Communication and Collaboration: Communicate and collaborate effectively with various departments within the organization, including HR, Finance, Projects, Recruitment, and Operations. This includes understanding their IT needs, providing necessary support, and coordinating IT-related projects and initiatives.

Qualifications:
o Bachelor's degree in IT, Computer Science, or a related field.
o Proven experience in a similar role, preferably within a global team.
o Strong knowledge of IT Service Management (ITSM) tools, IT ticketing systems, Windows OS, Microsoft 365, Linux OS, Mac OS, Intune, Azure Active Directory, VoIP telephony, and other common IT applications.
o Experience with IT service management tools and understanding of incident priority matrix, SLAs, change management, and incident management.
o Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
o Strong English communication skills, both verbal and written.
o Ability to work well in a team and collaborate effectively with colleagues at all levels.
o Willingness to stay up to date with the latest technologies and IT best practices.
o Willing to work onsite in BGC and Ortigas offices on a rotating shift