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Global IT Service Desk

2 months ago

Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

About the role

We are looking for a talented Global IT Service Desk Analyst to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global clients.

What you'll be doing

Respond to and resolve incoming IT service requests from end-users via phone, email, and web-based ticketing systemsDiagnose and troubleshoot hardware, software, and network-related problems to restore normal operationsProvide technical guidance and user training to help improve end-user productivity and efficiencyDocument all activities and maintain accurate records of service requests and resolutionsWhat we're looking for1-3 years of experience in IT support, service desk or help desk rolesActive directory and Office 365 user managementStrong customer service orientation and excellent communication skillsProficient in using IT support tools, ticketing systems, and remote access softwareSolid understanding of Windows operating systems, office productivity software, and basic networking conceptsWillingness to learn and continuously improve your technical skillsWhat we offerCompetitive salary and performance based bonusesComprehensive health and wellness benefitsOpportunities for career growth and professional developmentSupportive and collaborative work cultureAbout us

IT by Design Philippines Inc. is a leading global provider of IT services and solutions. We empower our clients with cutting-edge technology, innovative strategies, and exceptional customer support. Join our dynamic team and be a part of our continued success.