Service Desk Engineer

1 month ago


Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

YOUR ROLE

CEVA's first point of contact for IT related service requests, incidents, follow up and escalations.

Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.

The Global IT Service Desk will operate 24x7 including weekends and holidays.

WHAT ARE YOU GOING TO DO?

Provide world class customer service to all CEVA employees in need of IT support for service requests and incidentsFirst line support for incoming calls, evaluation and assignment to appropriate support teamsEnsure compliance to quality guidelines and SOPs in processing user requestsProvide basic troubleshooting to user's seeking assistanceEfficient creation, modification and termination of user access in AD and CEVA Global ApplicationsTimely response to user follow upEvaluate and raise business critical incidents based on impact assessmentSend an alert notification via a 3rd party applicationOpen a business critical incident bridgeSend initial communication to the business on business critical incidents WHAT ARE WE LOOKING FOR?Bachelors Degree in Information Technology or any computer science related courseFresh graduates are invited to apply, or;2+ years relevant IT Service Desk/Technical Support experienceCustomer Service Experience is desirableGood working knowledge MS ADStrong familiarity with basic PC troubleshootingAbove average verbal and written English communication skillsAbility to work in a collaborative and multi-disciplinary environmentAmenable to shifting schedules WHAT DO WE HAVE TO OFFER?Competitive basic salaryHMO w/ 2 free dependents from day 1 of hiring20 annual leaves + bereavement leave + wedding leaveHybrid set up w/ 3 days a week onsite and 2 days WFH. But this will depend on the business needs and agreement with the manager.Annual Performance Reviews w/ a chance of a salary alignment.Annual Company Performance BonusRetention Bonus (a bonus amounting to half of your basic salary will be given after 1 month of your start date)Retirement Fund ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.


  • Service Desk Engineer

    4 weeks ago


    Manila, National Capital Region, Philippines Satellite Office Full time

    SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A SERVICE DESK ENGINEER?Our awesome client a company based in Australia is...

  • Service Desk Engineer

    1 month ago


    Manila, National Capital Region, Philippines Booth and Partners Full time

    WHAT WE OFFER: Great Place to Work-Certified Company Premium HMO Holistic employee experience Work-from-home and hybrid work setup Rewards and incentives Monthly engagement activities Career advancement opportunities Paid referral program About the Client:Insentra, originating from four IT professionals in a Sydney garage, has evolved into a global team of...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    L3 SERVICE DESK ENGINEERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A L3 SERVICE DESK ENGINEER?Our awesome client, a leading Australian IT...


  • Manila, National Capital Region, Philippines IFIVE INC. Full time

    Service Desk Engineer/Helpdesk Join our team and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent Role Overview We are looking for a Service Desk Engineer/Helpdesk to be part of our team. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our clients'...


  • Manila, National Capital Region, Philippines OSI Digital Full time

    OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset,...

  • IT Service Desk

    3 weeks ago


    Manila, National Capital Region, Philippines ProbeGroup Philippines, Inc. Full time

    Job Summary:The Service Desk serves as the first level of IT support for all Probe users by receiving incidents and service requests through a variety of channels (such as phone, chat, email and ticketing system) and taking theappropriate steps to resolve the users' concerns. Main Responsibilities:Receive and respond to Probe users' calls, chats, emails and...


  • Manila, National Capital Region, Philippines IFIVE INC. Full time

    Highlights Competitive compensation and benefits packages Continuous professional development and learning opportunities Regular engagement activities and events ______________________________________________________________________________ SERVICE DESK ENGINEER/ HELPDESK Work for our global clients and immerse in our rich and diverse company culture...


  • Manila, National Capital Region, Philippines Maersk Global Service Centres Philippines Limited Full time

    We offer an opportunity to become part of our high performing team with a passion for technology and customer experience. The Technology support Service Desk is responsible for supporting the global organization and performs as a entry point for the reporting of all incidents and service requests as well as supporting users in "How To" queries. Also provided...

  • Lead, Service Desk

    2 months ago


    Manila, National Capital Region, Philippines Cebu Pacific Air Full time

    Cebu Pacific is always up for new challenges, enabling ourteams to stay at the forefront of Technological innovations. Pursuing a careerin IT at Cebu Pacific will expose you to a highly visible team, who is known todeliver solutions for business analytics, data architecture, technologyengineering, project management, IT security, etc. As we continue to...

  • Service Desk Agent

    1 month ago


    Manila, National Capital Region, Philippines Expereo Philippines Corp Full time

    WHO WE ARE:Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions...

  • service desk engineer

    4 weeks ago


    Manila, National Capital Region, Philippines Satellite Office Full time

    SERVICEDESK ENGINEERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A SERVICEDESK ENGINEEROur awesome client, a leading company based in Australia...


  • Manila, National Capital Region, Philippines Indra Philippines, Inc. Full time

    Deskside Support EngineerProvide 2nd level technical support for incidents and service requestsResponsible for the deployment, installation, replacement and configuration of desktops, laptops, and printersProvide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix, and troubleshooting of computer systems, hardware, and...

  • Service Desk Engineer

    3 weeks ago


    Manila, National Capital Region, Philippines Crosspoint Telecom Inc. Full time

    What we do New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide. Who we areWe are...

  • IT Service Desk

    12 hours ago


    Manila, National Capital Region, Philippines Micropinnacle Technology Corporation Full time

    HIRING – Service Desk Job Brief:Our company is looking for a Service Desk who will act as a communications center that provides a single point of contact (SPOC) between a company, its customers, employees, and business partners. He or she will provide first level support for response and resolution of customers incident. The candidate we are looking for...


  • Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Responsibilities:Lead a team to ensure timely resolution of technical issues.Manage service desk operations including ticket management and escalation.Provide technical guidance and mentorship to team members.Collaborate with IT teams to maintain infrastructure and systems.Analyze metrics and implement improvements for service delivery.Resolve complex...


  • Manila, National Capital Region, Philippines Makati Medical Center Full time

    The Team Leader Service Desk managers the day-to-day operations of the IT Service Desk. He/she provide support to the Unit Manager in the development and delivery of ICT Service Desk plans and programs. He/she conducts Audit within the team to ensure and promote excellent customer satisfaction.1.Manages Hardware Inventory.2.Coordinates with users, Technical...


  • Manila, National Capital Region, Philippines Inspiro Full time

    JOB RESPONSIBILITIES:Responsible for the initial assessment of hardware and software problems reported to the ticketing system and responding to technical concerns that can be resolved remotely in support of the efficient operations of the company. Also responsible for the update of the service desk ticketing system.Handles ticket requests received over the...


  • Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    About the roleWe are looking for a talented Global IT Service Desk Analyst to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global...

  • service desk

    2 weeks ago


    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    POSITION: Service Desk Analyst (ITSD)LOCATION: G/F Eton Cyberpod 1 Building Centris, EDSA corner Quezon Avenue Quezon, Metro Manila, 1100 Philippines WHAT TO EXPECT?Up to P23, BasicP2,400.00 Nom-taxable Allowance20% N.D.HMO Day Virtual Process (Initial to Final Interview via MS Teams)QUALIFICATION:At least HS Graduate2 years TSR Experience/ 1 yr ITSD


  • Manila, National Capital Region, Philippines Com2 Communications Full time

    To be considered for this role, you must follow these instructions:Provide a copy of your resume (through Seek/JobStreet)Provide a cover letter addressing the mandatory requirements listed below (through Seek/JobStreet)Complete our one-way short video interview before 23 August 2024 by copying this address into your browser Applications that do not follow...