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Team Leader Service Desk

3 months ago

Manila, National Capital Region, Philippines Makati Medical Center Full time

The Team Leader Service Desk managers the day-to-day operations of the IT Service Desk. He/she provide support to the Unit Manager in the development and delivery of ICT Service Desk plans and programs. He/she conducts Audit within the team to ensure and promote excellent customer satisfaction.

1.Manages Hardware Inventory.

2.Coordinates with users, Technical service providers and the procurement department for maintenance of hardware equipment.

3.Provides assistance in IT requests (NT Password, reset that will require access provisioning).

4.Manages and Implements IT service Desk projects and programs to meet business and company objectives, expectations, and coordinates with the unit Manager.

5.Assist in training and orienting the team on the use of computer hardware and software systems. Serves as Subject Matter Expert in technical aspects of the service Desk.