Current jobs related to Service Desk Agent - Manila, National Capital Region - Expereo Philippines Corp
-
L1 Service Desk Analyst
4 weeks ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeJob Summary: IT Service Desk Agent required to handle customer inquiries, resolve technical issues, and provide excellent customer service. QUALIFICATIONS: Must possess at least a Vocational Diploma/Short Course Certificate in Computer Science/Information Technology or equivalent With BPO/SDA experience Must be amenable to work in shifting schedules Must...
-
Service Desk Analyst
3 weeks ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeJob Summary: The Service Desk Analyst is the primary point of contact for B2B users, responsible for troubleshooting end-user issues and providing customer service in line with Wipro's Service Desk objectives. The Service Desk Analyst will be responsible for: Providing primary user support and customer service Responding to queries from all...
-
Hotel Front Desk Representative
2 weeks ago
Manila, National Capital Region, Philippines Hilton Manila Full timeHotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Manila.Key Responsibilities:Manage all aspects of guest accommodation, including check-in and check-out tasks, online and phone reservations, and payment verification.Welcome guests upon arrival, assign rooms, and...
-
Service Desk Analyst
4 weeks ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeAs a Service Desk Analyst, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Key responsibilities include: Providing primary user support and customer service Responding to queries from calls, portal, emails, and chats Becoming familiar with each client and their respective...
-
Service Desk Analyst
4 weeks ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeAs a Service Desk Analyst, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Key responsibilities include: Providing primary user support and customer service Responding to queries from calls, portal, emails, and chats Becoming familiar with each client and their respective...
-
Service Desk Analyst
2 weeks ago
Manila, National Capital Region, Philippines LEX iSolutions Philippines Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for assessing and optimizing the performance of our end-user IT systems and software.Key Responsibilities:Testing and analyzing IT system and software performance to identify...
-
Service Desk Supervisor
2 weeks ago
Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full timeLead a team to resolve technical issues and improve service delivery. Key responsibilities include managing service desk operations, providing technical guidance, collaborating with IT teams, and analyzing metrics for improvement. The ideal candidate has 1+ years of leadership experience in service desk or desktop support, strong troubleshooting skills, and...
-
IT Service Desk
4 weeks ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeKey Responsibilities:Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and oppotunities for improvement in customer service delivery. Generate reports and insights to...
-
Service Desk Supervisor
1 week ago
Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full timeJob Summary: Lead a team to resolve technical issues, manage service desk operations, provide technical guidance, collaborate with IT teams, analyze metrics, resolve complex issues, and ensure customer satisfaction.Responsibilities:Lead a team to ensure timely resolution of technical issues.Manage service desk operations including ticket management and...
-
Service Desk Analyst
2 weeks ago
Manila, National Capital Region, Philippines LEX iSolutions Philippines Full timeService Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for providing exceptional IT support to our clients and personnel.Key Responsibilities:IT System Analysis: Test and analyze IT system and software performance to identify...
-
Service Desk Analyst
1 week ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeThe purpose of this role is to be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues. Responsibilities include primary user support, customer service, and responding to queries from all calls, portal, emails, and chats. The role also involves learning client applications and processes, following standard...
-
Service Desk Analyst
3 weeks ago
Manila, National Capital Region, Philippines Asurion Full timeAs a Service Desk Analyst, you will provide first-level IT support to end-users, resolving incidents and fulfilling service requests in a timely and efficient manner. Provide 24/7/365 first-level IT support, working with end-users to resolve incidents and fulfill service requests. Achieve individual and team goals, including quality and...
-
Service Desk Analyst
2 weeks ago
Manila, National Capital Region, Philippines LEX iSolutions Philippines Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for providing exceptional IT support to our clients and personnel, ensuring that their IT systems and software are running smoothly and efficiently.Key Responsibilities:Testing...
-
IT Service Desk Analyst
3 weeks ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeHCL Tech is seeking an L1 Level Service Desk Analyst to join their team. This role requires excellent English communication skills and a strong understanding of software and hardware applications. **Job Summary:** We are looking for a highly skilled Service Desk Analyst to provide top-notch support to our clients. **Job Title:** Service Desk Analyst –...
-
Service Desk Analyst
1 week ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeFirst point of contact for B2B users with Wipro Service Desk to troubleshoot end user issues.Responsibilities:Primary user support and customer service:Respond to queries from calls, portal, emails, chats.Become familiar with each client and their applications/processes.Learn fundamental operations of commonly-used software, hardware, and equipment.Follow...
-
Service Desk Analyst
1 week ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeJob Description: As the first point of contact for B2B users, troubleshoot end user issues with Wipro Service Desk to meet service desk objectives.Key Responsibilities:Provide primary user support and customer service by responding to queries from calls, portal, emails, and chats from clients.Be familiar with each client and their respective...
-
Associate, Service Desk
3 weeks ago
Manila, National Capital Region, Philippines Zendesk Full timeZendesk is seeking an Associate Service Desk professional to join their Manila office team. This role involves providing exceptional customer service, troubleshooting technical issues, and collaborating with a diverse team to drive business growth. Job Description As an Associate Service Desk professional, you will be the face of Zendesk's Global Service...
-
IT Service Desk Specialist
1 month ago
Manila, National Capital Region, Philippines Ezy Service Centre Corporation Full timeOverview:The IT Service Desk Specialist is responsible for providing technical support to clients, ensuring the smooth operation of their IT systems and networks. This role involves troubleshooting technical issues, resolving hardware and software problems, and providing user support.Your priority will be to ensure timely and effective solutions in line with...
-
Service Desk Analyst
2 weeks ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeProvide primary user support and customer service to B2B clients, troubleshoot end-user issues, and maintain accurate service desk records. The primary contact for B2B clients calling Wipro Service Desk, this role involves: Provide primary user support and customer service to B2B clients Respond to client queries from calls, portal, emails,...
-
Service Desk/Desk Side
4 weeks ago
Manila, National Capital Region, Philippines Indra Philippines, Inc. Full time**Job Summary:** Provide technical support to end-users, troubleshoot issues, and maintain computer systems, hardware, and software in a timely manner. Provide 2nd level technical support for incidents and service requests, deploying, installing, replacing, and configuring desktops, laptops, and printers. • Troubleshoot and resolve complex technical...
Service Desk Agent
3 months ago
WHO WE ARE:
Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet customers' needs and create a seamless experience across their journey.
As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping both our customers and partners depends solely on the talented individuals that make Expereo a dynamic, effective, multicultural, and equitable environment.
THE ROLE:
The Service Desk Agent is a Customer facing role (24x7) and a part of Global Support operations team. Service Desk Agent will be the first point of contact via email, phone, or portal for our Customers spread across the globe. Service Desk Agent will work in shifts and be tasked with creating Cases for Support and / or Maintenance and pass them on to relevant Support teams [Case Manager (CM) / Senior Case Manager (SCM)] for further investigation and action.
THE RESPONSIBILITIES:
Here are how your day-today responsibilities of the role will look like, but are not limited to:
First point of contact to answer Customer calls, emails coming to Service DeskConnect & follow-up with Customer and / or internally to fetch customer Order information to create a valid caseCreating a valid Case / ticket (as per priority) with the understanding of the information provided by the CustomerReading the automatically created cases (via Expereo Portal & coming proactively) & passing to CM/SCMProcess & take action on the Supplier and / or Customer Maintenance communicationsCheck & validate the event notifications and redirect Cases to relevant teamsSKILLS and QUALIFICATIONS:At least 2 years experience in a Customer facing role, in a Telecom companyBachelor's Degree in Computer Engineering/Science, Information Technology, Electronics and Communications Engineering or equivalentExcellent command over English language both verbal & writtenQuick learning capability and able to work with minimal supervisionAbility to multitask and balance workload efficientlyPossessing language skill other than English will be an added advantage (Dutch, Portuguese, Spanish etc.)Familiar with networking technologies and concepts (LAN/WAN)Hybrid Set up - Shifting Schedule Willing to work in BGC, Taguig City