Service Desk Supervisor

We offer an opportunity to become part of our high performing team with a passion for technology and customer experience. The Technology support Service Desk is responsible for supporting the global organization and performs as a entry point for the reporting of all incidents and service requests as well as supporting users in "How To" queries. Also provided...

YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations. Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees. The Global IT Service Desk will operate 24x7 including weekends and...

Job Summary:The Service Desk serves as the first level of IT support for all Probe users by receiving incidents and service requests through a variety of channels (such as phone, chat, email and ticketing system) and taking theappropriate steps to resolve the users' concerns. Main Responsibilities:Receive and respond to Probe users' calls, chats, emails and...

Cebu Pacific is always up for new challenges, enabling ourteams to stay at the forefront of Technological innovations. Pursuing a careerin IT at Cebu Pacific will expose you to a highly visible team, who is known todeliver solutions for business analytics, data architecture, technologyengineering, project management, IT security, etc. As we continue to...

SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A SERVICE DESK ENGINEER?Our awesome client a company based in Australia is...

HIRING – Service Desk Job Brief:Our company is looking for a Service Desk who will act as a communications center that provides a single point of contact (SPOC) between a company, its customers, employees, and business partners. He or she will provide first level support for response and resolution of customers incident. The candidate we are looking for...

The Team Leader Service Desk managers the day-to-day operations of the IT Service Desk. He/she provide support to the Unit Manager in the development and delivery of ICT Service Desk plans and programs. He/she conducts Audit within the team to ensure and promote excellent customer satisfaction.1.Manages Hardware Inventory.2.Coordinates with users, Technical...

Deskside Support EngineerProvide 2nd level technical support for incidents and service requestsResponsible for the deployment, installation, replacement and configuration of desktops, laptops, and printersProvide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix, and troubleshooting of computer systems, hardware, and...

JOB RESPONSIBILITIES:Responsible for the initial assessment of hardware and software problems reported to the ticketing system and responding to technical concerns that can be resolved remotely in support of the efficient operations of the company. Also responsible for the update of the service desk ticketing system.Handles ticket requests received over the...

WHO WE ARE:Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions...

About the roleWe are looking for a talented Global IT Service Desk Analyst to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global...

POSITION: Service Desk Analyst (ITSD)LOCATION: G/F Eton Cyberpod 1 Building Centris, EDSA corner Quezon Avenue Quezon, Metro Manila, 1100 Philippines WHAT TO EXPECT?Up to P23, BasicP2,400.00 Nom-taxable Allowance20% N.D.HMO Day Virtual Process (Initial to Final Interview via MS Teams)QUALIFICATION:At least HS Graduate2 years TSR Experience/ 1 yr ITSD

Meet the team:The DEXCOM Service Desk is an in-house IT helpdesk team established last 2019 and provides IT services to all Dexcom employees on their IT support needs globally. Responsible for screening, assessment and diagnosing internal IT inquiries and work IT requests as they relate to maintenance of computers and related Production Enterprise...

Duties and Accountabilities:First line telephone technical support, answering support queries via phone, email, and remotely site computers.Responsible for ensuring accurate processing of new accounts and modification of employee accounts.Maintain a high degree of customer service for all support queries and adhere to all service management and client...

L1 Service Desk Analyst – Voice SupportHCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (We...

WHAT WE OFFER: Great Place to Work-Certified Company Premium HMO Holistic employee experience Work-from-home and hybrid work setup Rewards and incentives Monthly engagement activities Career advancement opportunities Paid referral program About the Client:Insentra, originating from four IT professionals in a Sydney garage, has evolved into a global team of...

Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...

Service Desk AgentMetro Manila (Onsite) Handle E-mails, Calls and Chat related to application issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issues. Create issue tickets by logging all pertinent information with utmost Quality and precision. Identify the exact issue through effective probing and paraphrasing....

OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset,...

Job Responsibilities:Incident Triage and Logging: Efficiently categorize and log IT service tickets, ensuring accurate tracking and resolution.Level 1 Incident Management: Provide initial assessment and resolution of IT incidents, escalating complex issues to higher-level teams as necessary.Customer Service: Deliver exceptional customer service over the...