Workforce Planning Officer

Risk GovernanceING Hubs Philippines' risk governance structure follows ING Bank's three lines of defence model. This model aims to provide sound governance framework for risk management by defining and implementing three risk management 'layers' with distinct roles, execution, and oversight responsibilities.First line of defence (1LoD)Each department and...

Plan and coordinate an organization's workforce to best use employees' talentsLink an organization's management with its employeesPlan and oversee employee benefit programsServe as a consultant with other managers advising them on human resources issues, such as equal employment opportunity and sexual harassmentCoordinate and supervise the work of...

Overview of the roleWe are looking for a passionate individual who will be responsible for the procurement of items by using Birchstreet System and ensuring timely delivery, conformity to specifications and most competitive pricing. Key AccountabilitiesIdentify opportunities for cost savings, process improvement, and analyze market trends. Ability to analyze...

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a leading provider of managed technical services and cloud operations with significant operations in the USA and the Philippines.Job Summary: We are seeking a Head of Operations, a strategic innovator, and a dynamic leader, to report directly to the CEO. In this critical...

Qualification: Bachelor's degree in marketing, communications, business administration or related field.Proven work experience in marketing.Experienced in Digital MarketingSolid knowledge of market research techniques.Thorough knowledge of social media and web analytics.Solid understanding of research techniques.Solid knowledge of marketing techniques and...

HRAD Executive (Engineering), Makati City, Philippines Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global leader in specialist in Electrical and Digital Building Infrastructures. Our respected client is seeking of solid recruitment & selection, employee relations, and payroll for the position of HR...

Oracle Applications Development candidates must have 5 -10 years experience in IT industry or related field.Willing to work for hybrid set up 3 days reporting in the office in Makati CityWilling to accept 12 months project based and must bachelors degree holder in computer courseRole: Design, build and configure applications to meet business process and...

This company is seeking a seasoned FX Trader with a strong background in banking and finance. This role offers an exciting opportunity to manage the FX and Interest Rates (IR) position of a leading bank, providing key information on foreign exchange, money market status, operations, and current state of markets.The successful candidate will be dealing in...

The Retail Banking Operations in ING's largest shared services organization (ING Hubs PH) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and culture.We are...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewAs a Logistics Analyst on our North America Automotive Logistics team, you'll have the opportunity to: Coordinate premium freight requests by selecting the most optimal freight service based...

Job Purpose This role is responsible in performing day to day operational requirements for Upstream Joint Venture Accounting (JVA) Latin America for Shell Operated and Non- Operated JV assets, with the following primary accountabilities:Ensure cash calls are within the approved budget and appropriately booked in the rightful cost element,Ensuring that cash...

Business Analyst for Financial Accounting & Reporting Overview:COO Finance (COOF) is the department responsible for the central processing and reporting of all accounting events globally related to the Financial Markets, Treasury, Lending and Payments Services of ING Bank. These activities are executed in both Amsterdam and Manila. The latter location is in...

Objective of function : -Supervise a small team of MI specialists, responsible for the development, management and maintenance of MI and data analytics for Financial Crime & Fraud Prevention (FC&FP) for Retail-Belgium covering Legal Entities and Personal Individuals clients, within the Data & Analytics team in ING Hubs Philippines. We are looking for a...

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

The Asian Institute of Management (AIM) was established in 1968 and was the first educational institution in Southeast Asia to be accredited by AACSB. It is located in Makati City, the premier central business district of the Philippines. AIM championed the management principles of social responsibility and ethical governance from the very start. Its...

Do you get excited about running process improvement initiatives with tangible impact and applying the process management expertise to support ING in achieving its strategy? Are you interested in setting global process standards and raise process craftmanship of the ING's bank-wide process management community? Do you enjoy coaching your colleagues and...

Executive search firm Monroe Consulting Group is recruiting on behalf of the world's leading music company. Our client is looking for a Publishing Manager who will be responsible in negotiating content license agreements, managing relationships with key stakeholders, signing songwriters and original publishing companies, and driving new business...

Sony Pictures Entertainment's (SPE) Global Financial Operations (GFO), is a global enterprise focusing on process improvement, standardization, reducing complexity, and the use of technology. The global team's objectives are to improve the efficiency and effectiveness of the overall team while enhancing the value and accessibility of the data created by the...

We are looking for a passionate individual who will be responsible for handling the Hotel's workforce planning.   Key Accountabilities: Control and manage the Labor Management software provided to the company’s Leadership, allowing a clear review and reporting of all rotas, holidays, absences, sickness, overtime and actual hours worked vs. approved...

JOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...

JOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...

Company DescriptionOP360, founded in 2006, is a global workforce solutions provider for medium-sized and large Fortune 500 companies. They provide 24/7/365 omnichannel experience services and solutions in various areas including call center customer service, technology support, and back-office services. Their core values are to act with integrity and commit...

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

JOB DESCRIPTIONCreate accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s).Maintain and analyze historical trend data within Forecasting and Scheduling tool/software for all specified departments and centers. This includes maintaining accurate seasonal factors and holiday factors on a...

JOB DESCRIPTIONCreate accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s).Maintain and analyze historical trend data within Forecasting and Scheduling tool/software for all specified departments and centers. This includes maintaining accurate seasonal factors and holiday factors on a...

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

Capacity Planning AnalystPosition Purpose:Essential Functions and Responsibilities:Updates, analyzes and matches FTL staffing/contact/performance levels. Proactively communicates with Resource Management/Operations and clients on any changes needed. Analyze historical and actual call arrival, AHT, shrinkage and attrition to create effective and accurate...

The training and development officer focuses on motivating, developing, and empowering employees to achieve their potential and capitalize on internal opportunities.Job DescriptionEstablishing the practice of setting goals, measuring progress, providing feedback, and calibrating individual performance with organizational performanceDeveloping a culture of...

The training and development officer focuses on motivating, developing, and empowering employees to achieve their potential and capitalize on internal opportunities. Job Description Establishing the practice of setting goals, measuring progress, providing feedback, and calibrating individual performance with organizational performance Developing a culture of...

Capacity Planning AnalystPosition Purpose:Essential Functions and Responsibilities:Updates, analyzes and matches FTL staffing/contact/performance levels. Proactively communicates with Resource Management/Operations and clients on any changes needed. Analyze historical and actual call arrival, AHT, shrinkage and attrition to create effective and accurate...

The training and development officer focuses on motivating, developing, and empowering employees to achieve their potential and capitalize on internal opportunities. Job Description Establishing the practice of setting goals, measuring progress, providing feedback, and calibrating individual performance with organizational performance Developing a culture of...

Qualifications Bachelor's Degree in Accounting/Finance from reputable local university At least 5 years in accounting related works Accounting related certification an advantage; or currently taking courses/exams en route to be certified KNOWLEDGE AND SKILLS 1. Familiar with accounting principles, Philippine financial reporting standards and SEC reporting...