Senior Workforce Analyst

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Company DescriptionOP360, founded in 2006, is a global workforce solutions provider for medium-sized and large Fortune 500 companies. They provide 24/7/365 omnichannel experience services and solutions in various areas including call center customer service, technology support, and back-office services. Their core values are to act with integrity and commit...

JOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

Skills and Qualifications:High School Graduate, Associate's Degree or equivalent education/experience is considered an asset.Demonstrate sound work ethicMust have advanced level Microsoft Excel skills â Including advanced formulas, also Word and EmailVBA macros is a plus but not requiredExperience with IEX, CMS, Avaya, SalesforceAbility to create reports in...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

Skills and Qualifications:High School Graduate, Associate's Degree or equivalent education/experience is considered an asset.Demonstrate sound work ethicMust have advanced level Microsoft Excel skills â Including advanced formulas, also Word and EmailVBA macros is a plus but not requiredExperience with IEX, CMS, Avaya, SalesforceAbility to create reports in...

With over 7,000 professionals across 9 delivery centers in the Philippines, we remains the country’s largest offshoring solutions provider. CSR Healthcare/ Workforce (Intermediate) be 100% YOU! Purpose The purpose of this position is to provide support in customer service administration and every-day tasks involved in the daily running of the...

With over 7,000 professionals across 9 delivery centers in the Philippines, we remains the country’s largest offshoring solutions provider. CSR Healthcare/ Workforce (Intermediate) be 100% YOU! Purpose The purpose of this position is to provide support in customer service administration and every-day tasks involved in the daily running of the...

Position: Sales Operations Senior Analyst Location: Quezon City Job Description: Leadership and Team Development: Identify and nurture talent, lead, motivate, and coach direct reports for an effective team. Manage team performance and drive continuous achievement of KPIs. Operations Management: Oversee day-to-day operations for consistent quality and...

The Actuarial Analyst provides Reserving and Pricing support as part of the UK General Insurance Actuarial team. The candidate will process, validate and interpret data to statistically model and determine results for the business. The candidate will be required to develop, maintain and update reports and communicate results into the Senior members of the...

Position: Sales Operations Senior Analyst Location: Quezon City Job Description: Leadership and Team Development: Identify and nurture talent, lead, motivate, and coach direct reports to establish an effective team. Manage team performance, identify outliers, and drive continuous achievement of KPIs. Operations Management: Oversee day-to-day operations,...