Senior Workforce Analyst

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

QUALIFICATIONS:• 7+ years of experience in WFM, with complete background in Real Time, Scheduling, Forecasting, Capacity Planning, and handling groups of analyst • College Graduate preferably from a reputable school. • With strong background in multiple call center environment • Able to manage multiple internal and external clients of different...

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all required ITSD tasks, including assessment of staffing levels daily, and monitoring attendance and schedule adherence. The WFM Analyst is also responsible for providing periodic reports,...

Company DescriptionOP360, founded in 2006, is a global workforce solutions provider for medium-sized and large Fortune 500 companies. They provide 24/7/365 omnichannel experience services and solutions in various areas including call center customer service, technology support, and back-office services. Their core values are to act with integrity and commit...

JOB SUMMARY: As a Workforce Management Analyst, you will be responsible for providing support to the Sr. Workforce Management Analyst within the Support Operations Department and the Customer Support Teams. You will provide support in the areas of monitoring of real time phones, chats, case work, as well as assisting in scheduling, and intraday reporting as...

JOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...

Title: Workforce CoordinatorLevel: Supervisor/Assistant, ManagerWork arrangement: Hybrid (Manila/Cebu/Dumaguete)This position is responsible for coordinating Workforce functions which includes management of workforce personnel, headcount, forecasting, reporting, capacity planning and strategic planning for workforce process improvements. The Workforce...

Company DescriptionOP360, founded in 2006, is a global workforce solutions provider for medium-sized and large Fortune 500 companies. They provide 24/7/365 omnichannel experience services and solutions in various areas including call center customer service, technology support, and back-office services. Their core values are to act with integrity and commit...

Job DescriptionThe Scheduling Analyst's primary role is to take accountability for creating, supporting and managing the most efficient and cost effective workforce rostering processes for both Internal and Partner teams Skills RequiredIdentify and implement improvements & enhancements of systems and processes, where such changes will add value to the...

Roles and Responsibilities▪Collecting & analyzing data to identify pattern, trends, and key performance indicators▪Monitors call volume & adjusts schedules to ensure consistent service is maintained▪Providing recommendations, key insights, and solutions to resolve any staffing and volume concerns▪Updating schedules to account for breaks, paid time...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Position: Field HR Senior Analyst to Associate ManagerLocation: Mandaluyong City, Metro ManilaJob DescriptionAs a Field HR Senior Analyst to Associate Manager, you will play a pivotal role in developing and executing HR strategies, programs, and services throughout the employee lifecycle. Your focus will be on attracting, developing, and retaining a highly...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

We are seeking a Sales Operations Senior Analyst to join our dynamic sales team. The Senior Analyst will be responsible for providing analytical support to sales leadership, optimizing sales processes, and improving sales performance. The role will involve data analysis, forecasting, pipeline management, and sales strategy development. The ideal candidate...

Company Descriptiontranscosmos Asia Philippines Inc. is a subsidiary of transcosmos inc., headquartered in Japan. transcosmos offers a wide range of services including Cost Reduction Services (contact center, back-office services, order management, etc.) and Sales Expansion Services (Big Data analysis, internet advertising, telemarketing, etc.). With...

Senior Data Analyst is responsible for the effective management, utilization and analysis of the data of Paynamics Technologies Inc. in the pursuit of developing new business channels and opportunities as well as driving org wide data-centric improvements. Job Responsibility: A Senior Data Analyst can be expected to perform the following tasks and routines...