Workforce Analyst

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

JOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...

The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all required ITSD tasks, including assessment of staffing levels daily, and monitoring attendance and schedule adherence. The WFM Analyst is also responsible for providing periodic reports,...

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

Roles and Responsibilities▪Collecting & analyzing data to identify pattern, trends, and key performance indicators▪Monitors call volume & adjusts schedules to ensure consistent service is maintained▪Providing recommendations, key insights, and solutions to resolve any staffing and volume concerns▪Updating schedules to account for breaks, paid time...

Roles and Responsibilities ▪Collecting & analyzing data to identify pattern, trends, and key performance indicators ▪Monitors call volume & adjusts schedules to ensure consistent service is maintained ▪Providing recommendations, key insights, and solutions to resolve any staffing and volume concerns ▪Updating schedules to account for breaks, paid...

JOB SUMMARY: As a Workforce Management Analyst, you will be responsible for providing support to the Sr. Workforce Management Analyst within the Support Operations Department and the Customer Support Teams. You will provide support in the areas of monitoring of real time phones, chats, case work, as well as assisting in scheduling, and intraday reporting as...

Roles and Responsibilities ▪Collecting & analyzing data to identify pattern, trends, and key performance indicators ▪Monitors call volume & adjusts schedules to ensure consistent service is maintained ▪Providing recommendations, key insights, and solutions to resolve any staffing and volume concerns ▪Updating schedules to account for breaks, paid...

Title: Workforce CoordinatorLevel: Supervisor/Assistant, ManagerWork arrangement: Hybrid (Manila/Cebu/Dumaguete)This position is responsible for coordinating Workforce functions which includes management of workforce personnel, headcount, forecasting, reporting, capacity planning and strategic planning for workforce process improvements. The Workforce...

Description: Manages Real Time Analysts and Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to: Monitors forecasting effectiveness and accuracy at all levels. Ensures service levels and productivity goals are met. Implements and maintains workforce management platform. Maintains and analyzes workforce performance, lead...

Roles and Responsibilities▪Collecting & analyzing data to identify pattern, trends, and key performance indicators▪Monitors call volume & adjusts schedules to ensure consistent service is maintained▪Providing recommendations, key insights, and solutions to resolve any staffing and volume concerns▪Updating schedules to account for breaks, paid time...

QUALIFICATIONS:• 7+ years of experience in WFM, with complete background in Real Time, Scheduling, Forecasting, Capacity Planning, and handling groups of analyst • College Graduate preferably from a reputable school. • With strong background in multiple call center environment • Able to manage multiple internal and external clients of different...

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Job DescriptionThe Scheduling Analyst's primary role is to take accountability for creating, supporting and managing the most efficient and cost effective workforce rostering processes for both Internal and Partner teams Skills RequiredIdentify and implement improvements & enhancements of systems and processes, where such changes will add value to the...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Company Descriptiontranscosmos Asia Philippines Inc. is a subsidiary of transcosmos inc., headquartered in Japan. transcosmos offers a wide range of services including Cost Reduction Services (contact center, back-office services, order management, etc.) and Sales Expansion Services (Big Data analysis, internet advertising, telemarketing, etc.). With...

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Skills and Qualifications:High School Graduate, Associate's Degree or equivalent education/experience is considered an asset.Demonstrate sound work ethicMust have advanced level Microsoft Excel skills â Including advanced formulas, also Word and EmailVBA macros is a plus but not requiredExperience with IEX, CMS, Avaya, SalesforceAbility to create reports in...

Careers that Change Lives Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It's no accident - we work hard to cultivate a workforce that reflects our patients and partners. We believe it's the only way to drive healthcare forward and remain a global leader in...

Skills and Qualifications:High School Graduate, Associate's Degree or equivalent education/experience is considered an asset.Demonstrate sound work ethicMust have advanced level Microsoft Excel skills â Including advanced formulas, also Word and EmailVBA macros is a plus but not requiredExperience with IEX, CMS, Avaya, SalesforceAbility to create reports in...