Workforce Planning Officer

We are looking for a passionate individual who will be responsible for handling the Hotel's workforce planning.   Key Accountabilities: Control and manage the Labor Management software provided to the company’s Leadership, allowing a clear review and reporting of all rotas, holidays, absences, sickness, overtime and actual hours worked vs. approved...

JOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...

JOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...

Company DescriptionOP360, founded in 2006, is a global workforce solutions provider for medium-sized and large Fortune 500 companies. They provide 24/7/365 omnichannel experience services and solutions in various areas including call center customer service, technology support, and back-office services. Their core values are to act with integrity and commit...

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

JOB DESCRIPTIONCreate accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s).Maintain and analyze historical trend data within Forecasting and Scheduling tool/software for all specified departments and centers. This includes maintaining accurate seasonal factors and holiday factors on a...

JOB DESCRIPTIONCreate accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s).Maintain and analyze historical trend data within Forecasting and Scheduling tool/software for all specified departments and centers. This includes maintaining accurate seasonal factors and holiday factors on a...

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

The training and development officer focuses on motivating, developing, and empowering employees to achieve their potential and capitalize on internal opportunities.Job DescriptionEstablishing the practice of setting goals, measuring progress, providing feedback, and calibrating individual performance with organizational performanceDeveloping a culture of...

Capacity Planning AnalystPosition Purpose:Essential Functions and Responsibilities:Updates, analyzes and matches FTL staffing/contact/performance levels. Proactively communicates with Resource Management/Operations and clients on any changes needed. Analyze historical and actual call arrival, AHT, shrinkage and attrition to create effective and accurate...

The training and development officer focuses on motivating, developing, and empowering employees to achieve their potential and capitalize on internal opportunities. Job Description Establishing the practice of setting goals, measuring progress, providing feedback, and calibrating individual performance with organizational performance Developing a culture of...

Capacity Planning AnalystPosition Purpose:Essential Functions and Responsibilities:Updates, analyzes and matches FTL staffing/contact/performance levels. Proactively communicates with Resource Management/Operations and clients on any changes needed. Analyze historical and actual call arrival, AHT, shrinkage and attrition to create effective and accurate...

The training and development officer focuses on motivating, developing, and empowering employees to achieve their potential and capitalize on internal opportunities. Job Description Establishing the practice of setting goals, measuring progress, providing feedback, and calibrating individual performance with organizational performance Developing a culture of...

Qualifications Bachelor's Degree in Accounting/Finance from reputable local university At least 5 years in accounting related works Accounting related certification an advantage; or currently taking courses/exams en route to be certified KNOWLEDGE AND SKILLS 1. Familiar with accounting principles, Philippine financial reporting standards and SEC reporting...