Customer Development Group Manager

4 weeks ago

Taguig, National Capital Region, Philippines Colgate-Palmolive Company Full time
No Relocation Assistance Offered
# Taguig, National Capital Region (NCR), Philippines

Who We Are

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet.

Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.


We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

The Experience

The Customer Development Group Manager is responsible for finding opportunities in the customers and developing plans and programs to improve coverage and distribution for review and approval of the Team Leader and Customer Development Director.


He/ she is responsible for building Customer Plans and leading the Customer Development Managers in identifying key opportunities, growth drivers and business priorities to achieve business goals and close potential gaps, if any.


CORE RESPONSIBILITIES:

  • Planning & Strategy
  • Takes the lead role in all customers in the assigned district in building, updating and adjusting annual and mid-year consensus numbers in CBP.
  • Prepares and analyzes reports and takes ownership of data analytics for customers handled analyzing both sell-in and sell-out data to identify and address opportunities.
  • Ensures correct 5Ps execution in the entire district with proper supervision, coaching and training of CDMs.
  • Ensures ATTA compliance and informs Team Leader/ Shopper Development Manager of progress with action plans to address non-compliance, if any.
  • Ensures each customer P&L in the assigned district is in line with the company's financial objectives by balancing investments and category mix particularly while designing customer specific activities.
  • Manages Gross-to-net by tracking in monthly CBP to ensure GTN targets are achieved.
  • Works with Customer Service & Logistics to plan, analyze, forecast and ensure on time and complete delivery of products to customers as well as to maintain and update the customer SKU master data to avoid low case fill due to no delivery because of non-list price compliance for all customers in the district.
  • Customer Management & Engagement


dir="ltr"Maintains good working relationships with customers through regular calls and meaningful engagements via weekly meetings, Business Reviews and Top to Tops.


  • Conducts regular business reviews with Customers and follow up on sales activity, LT's, new products listing, customer service levels, receivables, ATTA enhancements, etc.
  • Ensures successful implementation of approved customer specific shopper activities and provides updates on implementation for the assigned district and post completion of customer specific shopper activity, provides key learning, return on investment analysis and recommendations.
  • Works with CDT Finance and CDT CS&L to find solutions to issues concerning case fill levels, on time and complete deliveries, demand planning accuracy, returns, deductions, pricing compliance, AR, DSO, ADP.
  • Attends new store openings/major customer activities to build trade relationships and to check/ensure perfect execution of 5Ps, ATTA terms, right number of KDCPS and TB COCs as per approval and right location of KDCPs from Day 1 onwards to ensure business continuity.
  • People Management
dir="ltr"Reviews and manages performance of Customer Development Manager , ensuring objectives are aligned with company and organizational goals

  • Coaches, mentors and develops direct reports to improve productivity, ensure continuous development and team effectiveness.
  • Evaluates and identifies competency gaps and proposes action plans, ensuring follow through and completion of agreements as captured in the Individual Development Plan.
External requirements

What you'll need...

  • Bachelor's Degree in any Business Course or related course
  • At least 7 years of relevant experience in Customer Development field sales handling both direct and indirect trade accounts with consistent track record of excellence performance
  • Experience in Shopper Development and/or In store will be an advantage
  • Strong drive to achieve results
Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact.

We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Application_Accommodationcolpal with the subject "Accommodation Request" should you require accommodation.

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