Technical Support
1 month ago
* Opening, logging, and closing tickets
* Gathering user information and resolving inquiries
* Re-routing misdirected calls and escalating unresolved issues
* Providing status updates and following up on tickets
* Making sound decisions and fostering cooperation among users and teams.
Requirements:
* Vocational Diploma / Short Course Certificate in Computer Science/Information Technology or equivalent
* Good communication skills
* Amenable to work in shifting schedules and 100% onsite
* Relevant experience in IT-related jobs, service desk, and CSR positions preferred
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Manila, National Capital Region, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking a highly skilled Technical Support Professional to join our team.Job SummaryThis role is responsible for providing technical support to clients via multiple communication channels. The successful candidate will be able to troubleshoot and resolve complex application, network, and hardware issues in a timely...
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Technical Support Specialist
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Technical Support Specialist
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Manila, National Capital Region, Philippines Gratitude Philippines Full timePega Support Engineer Job DescriptionWe are seeking a highly skilled Pega Support Engineer to join our Managed Services team at Gratitude Philippines. As a Pega Support Engineer, you will play a critical role in providing technical support and maintenance services to our clients.Key Responsibilities:Provide technical support and troubleshooting for...