Technical Support

1 month ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time
Resolve service desk tickets via phone, prioritize and escalate issues, communicate with users and teams, and work with minimal supervision. Responsibilities include
* Opening, logging, and closing tickets
* Gathering user information and resolving inquiries
* Re-routing misdirected calls and escalating unresolved issues
* Providing status updates and following up on tickets
* Making sound decisions and fostering cooperation among users and teams.

Requirements:
* Vocational Diploma / Short Course Certificate in Computer Science/Information Technology or equivalent
* Good communication skills
* Amenable to work in shifting schedules and 100% onsite
* Relevant experience in IT-related jobs, service desk, and CSR positions preferred
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