Pega Technical Support Specialist
1 month ago
We are seeking a highly skilled Pega Support Engineer to join our Managed Services team at Gratitude Philippines. As a Pega Support Engineer, you will play a critical role in providing technical support and maintenance services to our clients.
Key Responsibilities:- Provide technical support and troubleshooting for Pega-related issues
- Assist with password resets, MACD operations, and other technical tasks
- Triage and escalate issues to the development team as needed
- Collaborate with clients and end-users to resolve technical issues
- 3+ years of customer service/support experience in a technical support role
- Knowledge of computer operating systems, hardware, and software
- Analytical thinking skills and excellent verbal communication skills
- Experience working with a ticketing system (Oracle Service Cloud – OscV preferred)
- Ability to work with service level agreements and escalation policies
- Verbal and written communication skills
- 1+ years of Pega experience (highly desired)
- Bachelor's degree in computer science or software engineering
- Working experience as a Pega developer
- Knowledge of Java, JSP, J2EE, XML, and EJB
- Knowledge of Scrum and Agile methodologies
- Pega certification (SA, SSA) is a plus
As a Pega Support Engineer at Gratitude Philippines, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our clients.
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