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Web Chat Associate

2 months ago

Calamba, Calabarzon, Philippines Murphy USA Full time

Job Description:

Murphy USA is seeking a dedicated and reliable Web Chat Associate to join our remote team in Napier, Hawke's Bay, NZ. As a Web Chat Associate, you will be responsible for providing excellent customer service and support through online chat platforms. This is an entry-level position, perfect for individuals looking to kickstart their career in customer service.


Responsibilities:

Respond to customer inquiries and provide support through web chat platforms
Assist customers with product information, troubleshooting, and general inquiries
Maintain a high level of professionalism and customer service at all times
Escalate complex issues to the appropriate department for resolution
Collaborate with team members to ensure a seamless customer experience
Meet and exceed customer service goals and metrics

Requirements:

1 year of experience in a customer service or similar role is preferred
Excellent communication skills and a creative problem-solving mindset
Ability to multitask and prioritize tasks in a fast-paced environment
Strong attention to detail and organizational skills
Proficiency in using online chat platforms and customer service software
Must have a reliable internet connection and a quiet workspace for remote work

Personality traits: dedicated, reliable
Soft skills: creativity, communication
Benefits:
- Visa sponsorship for qualified candidates
- Life insurance coverage
- Paid overtime opportunities
- Opportunities for growth and advancement within the company
Working environment:
Join a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our remote team is supportive, collaborative, and committed to delivering exceptional customer service.
Deadline to apply: ********
Equal Opportunity Statement:
Murphy USA is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating an inclusive and diverse work environment where all employees are valued and respected.
How to apply:
 Apply on GrabJobs and you will be notified if shortlisted for the job.