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Chat Support Associate

3 months ago

Calamba, Calabarzon, Philippines Charles Schwab Full time

Job Description:

We are looking for a resourceful and dedicated Chat Support Associate to join our team at Charles Schwab in Napier, Hawke's Bay, NZ. As a part-time Associate Level member of our team, you will be responsible for providing exceptional customer service through our online chat platform.


Responsibilities:

Respond to customer inquiries and provide support via chat in a timely and professional manner
Work closely with customers to resolve issues, answer questions, and provide information on our products and services
Use negotiation and problem-solving skills to address customer concerns and ensure a positive experience
Utilize various software and tools to assist customers and maintain accurate records of interactions
Collaborate with other team members to share knowledge and improve the overall customer experience
Continuously learn and adapt to stay ahead in a rapidly changing world and industry
Uphold company policies and procedures while delivering high-quality customer service

Requirements:

Bachelor's degree in Business, Finance, or a related field preferred
Minimum of 4 years of experience in customer service or a similar role
Strong communication skills and the ability to effectively communicate with customers via chat
Excellent negotiation and problem-solving abilities
Proficiency in using technology and software systems
Ability to work independently and as part of a team
Strong attention to detail and organizational skills

Benefit:
- Retirement plan
- Medical coverage
- Paid sick leave
Equal Opportunity Statement:
Charles Schwab is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.
Deadline to apply: ********
Join our team and help us provide top-notch customer service through our chat support platform
How to apply:
 Apply on GrabJobs and you will be notified if shortlisted for the job.