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service desk engineer

3 months ago

Manila, National Capital Region, Philippines Satellite Office Full time

SERVICEDESK ENGINEER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A SERVICEDESK ENGINEER

Our awesome client, a leading company based in Australia is looking for a Service Desk Engineer to be part of their Team.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Provide advanced technical support for hardware, software, and network issuesEnsure timely resolution of incidents and service requests, adhering to SLAsCollaborate with clients to understand their IT needs and provide tailored solutionsTroubleshoot and resolve escalated technical problems Assist with the deployment, configuration, and management of IT infrastructureProficient in desktop operating systems, particularly Microsoft Windows and macOS WHAT ARE WE LOOKING FOR?

Strong understanding of

Strong understanding of DNS, DHCP, routing, Wi-Fi, and firewall technologiesStrong Citrix background - must be able to troubleshoot Citrix (troubleshooting Citrix)Exposure to Microsoft techstack support (O365, Azure)Vmware exposureFamiliar with Hyper-V Required Skills and Qualifications: Bachelor's degree in information technology, Computer Science, or a related field.Minimum of 5 years of experience in IT support.Must have recent MSP experienceStrong client-facing skills with the ability to communicate complex technical information to non-technical users.Excellent problem-solving and escalation management skills.Extensive experience with Microsoft technologies, including Windows Server, Active Directory, Office 365, and AzureExperience with virtualisation technologies such as VMware or Hyper-VExperience with Citrix technologies such as XenApp, XenDesktop, NetScaler, and Citrix CloudAbility to work independently and as part of a teamStrong organisational and time management skills