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Service Desk Engineer

2 months ago

Manila, National Capital Region, Philippines IFIVE INC. Full time

Highlights

Competitive compensation and benefits packages
Continuous professional development and learning opportunities
Regular engagement activities and events
______________________________________________________________________________
SERVICE DESK ENGINEER/ HELPDESK

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent

ROLE OVERVIEW

We are looking for a Service Desk Engineer/Helpdesk to be part of our team.

He/She will assist in the maintenance, support, and installation of devices and software for end users and customers. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software while ensuring optimal performance. Provides support and maintenance of technologies as required to improve customers' ability to leverage technology to support clinical operations.
MAIN RESPONSIBILITIES
Interacts with end users and customers to obtain clarification of problems and provide resolution for system failures or degradations
Utilizes a ticket system to track work orders and escalate as appropriate
Sets up and installs hardware and software for end users
Repairs, configures, and maintains hardware and software for end users
Troubleshoots incidents for end users and customers
Maintains logs and device inventories
Contributes to knowledge base maintenance
Consults with management and/or senior team members to solve operational/repair/maintenance problems and help design methods and procedures to improve the efficiency, productivity and control of these operations.

RequirementsAssociate degree in related area is preferred.
At least 1-year related experience and/or training is preferred.
Microsoft or other relevant networks, systems, or administration certifications is a plus.
Must possess the required level of skills and abilities to communicate and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.
Must be able to perform basic operations on a personal computer within the Windows operating system.
Willing to work on our two sites
Zeta Tower, Robinsons Bridgetowne, Quezon City
Tower 1, Rockwell Business Center, Ortigas