Associate, Client Support

4 weeks ago

Manila, National Capital Region, Philippines S&P Global Full time

About the Role:

Grade Level: 07

About the Role: Associate, Client Support in the Capital Markets department

The Team:

Join a team that enhances your financial expertise, S&P product knowledge, problem-solving abilities, and professional communication skills. Be part of the Capital Markets Client Services team, assisting clients in resolving issues, interpreting data, and navigating Capital IQ and Capital IQ Pro platforms. Collaborating within the team is crucial. Client Services also collaborates with internal teams such as Sales, Content, Product, and Technical Support.

Responsibilities and Impact:

After a comprehensive 1-2 month training and guidance period, you will provide client support via phone, web chats, and emails. In addition to client communication skills, you will undergo in-depth data training, participate in group projects, understand customer segments, and explore other S&P Global platforms. Completion of certification exams and a thorough evaluation process to assess skills and capabilities are mandatory.

This role is designed to offer hands-on training and networking opportunities to prepare you for a successful career in S&P Global's Market Intelligence sector. It aims to attract top talent from diverse undergraduate backgrounds.

What's in it for you:

  • Establish a career with a fast-growing global company that offers career advancement guidance.
  • Support industry leaders and decision-makers in the Financial Services sector.
  • Enhance your skills by working with enterprise-level products and cutting-edge technologies.
  • Embrace a hybrid work model with two mandatory office days.
  • Thrive in a corporate environment that prioritizes integrity, partnership, diversity, equity, and inclusion.

What We're Looking For:

  • A bachelor's degree in finance, accounting, or economics is preferred.
  • Open to learning about Corporate Finance.
  • Previous 1-2 years of client support experience is advantageous, but fresh graduates are welcome.
  • Must be available to join a new hires' class in July 2024.
  • Relationship Management skills: Enthusiastic about building relationships with finance professionals and eager to work in the financial services sector.
  • Teamwork: Ability to collaborate effectively with individuals from diverse backgrounds.
  • Communication: Strong customer service and communication skills to address client issues and boost SPGMI product adoption.
  • Proficiency: Effective problem-solving, time management, and organizational skills are essential.
  • Willingness to work varying shifts, including weekends and holidays on a rotational basis but with only 5 working days per week.
  • Must be willing to work during US business hours/night shifts.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global, we recognize the significance of precise, thorough, and insightful information. Our team of experts delivers unparalleled insights and cutting-edge data and technology solutions, collaborating with clients to broaden their perspective, operate confidently, and make decisive decisions.

What's In It For You?

Our Purpose:

Progress does not happen on its own. It necessitates a catalyst to set it in motion. Information, creativity, individuals, technology—when combined correctly, they can unlock potential and change the world.

In today's ever-evolving world, we go beyond conventional observations to achieve new levels of comprehension to assist companies, governments, and individuals in creating an impact on the future. At S&P Global, we transform data into Essential Intelligence, pinpointing risks and uncovering opportunities. We Accelerate Progress.

Our People:

With a global team of over 35,000 individuals, we are well-equipped to discern subtleties while maintaining a broad perspective. Driven by curiosity, our team shares a belief in the power of Essential Intelligence to cultivate a more prosperous future for all.

From developing innovative sustainability metrics to analyzing the energy shift throughout the supply chain to designing workflow solutions that simplify access to insights and their application, we are reshaping perspectives and empowering individuals to impact the world positively. We are dedicated to fostering a more equitable future and aiding our clients in discovering new, sustainable business practices. We continuously seek progressive solutions that prioritize advancement. Join us in creating crucial insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, our focus is on Energizing Global Markets. Throughout our long history, the world's leading entities have relied on us for the Essential Intelligence needed to make informed decisions about the future. Emphasizing integrity in all our endeavors, approaching our work with a spirit of discovery, and forming close partnerships with both our colleagues and clients are foundational to our operations.

Benefits:

We prioritize your well-being so you can focus on your responsibilities. Your success and personal growth matter to us. That's why we offer all the support you—and your career—need to excel at S&P Global.

Our benefits encompass:

  • Health & Wellness: Tailored healthcare coverage for your physical and mental well-being.
  • Flexible Downtime: Ample time off to recharge and maintain productivity.
  • Continuous Learning: Access to extensive resources for career advancement and acquiring valuable new skills.
  • Financial Security: Ensure your financial future through competitive compensation, retirement planning, a continuous education program with a company-matched student loan contribution, and financial well-being initiatives.
  • Family-Friendly Perks: Our benefits extend to your loved ones, with exceptional family-oriented benefits.
  • Beyond the Basics: From special retail offers to referral rewards—small perks that can make a significant impact.

Learn more about country-specific benefits by visiting:

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe that diversity sparks innovative insights, equity fosters opportunities, and inclusion propels growth and ingenuity—Empowering Global Markets. Our dedication revolves around our global workforce, ensuring that each individual can bring their authentic self to work. But it doesn't end there; we are committed to better representing and serving the communities where we operate and advocating for increased opportunities for all.

Equal Opportunity Employer

S&P Global is committed to equal employment opportunities, and all qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, gender, sexual orientation, nationality, age, disability, marital status, military veteran status, unemployment status, or any other protected status as per regulations. Only online applications will be accepted.

If you require assistance due to a disability during the application process, please contact the provided email, and your request will be directed to the appropriate personnel.

US Candidates Only: The EEO is the Law Poster outlines the protections against discrimination as mandated by federal law.


Job ID: 299617

Posted On:

Location: Manila, Philippines

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