Client Support Officer

2 weeks ago

Manila, National Capital Region, Philippines Expand Technology Tld Full time

Job Title: Client Support Officer

Job Brief

Expand Technology is presently looking for a Customer Support Officer. If you are natural fighter for customer satisfaction willing to work Remotely and to go the extra mile to engage customers, we have a solid ground to start. To suit this post, you should be a self-starter with an extrovert personality.

If you are ready to join a highly spirited team then show us how enthusiastic you are.

Job Description:

  • Work under the responsibility of the Chief Customer Support Officer
  • Deal directly with customers either by telephone or electronically
  • Participate in meetings with customers using electronic tools
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to maintain quality of service
  • Perform customer verifications before delivery of products
  • Manage customers' accounts and databases
  • Keep up to date records of customer details
  • Prepare, analyze and distribute customer activity reports
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service process
  • Use existing tools to monitor progression of customers
  • Support Chief Customer Support Officers in their role as cultural leaders in the transformation journey
  • Facilitate working together across the silos instead of separately within them

Requirements:

  • Diploma Holder
  • Excellent communication skills in English (both verbal and written)
  • Good analytical skills
  • Sound knowledge of Microsoft Excel and Microsoft tools
  • Be able to work in a team

Job Type: Full-time

Schedule:

  • Monday to Friday

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