Operations Support Associate

2 weeks ago

Manila, National Capital Region, Philippines PayFuture Software Limited Full time

About the Job

The core mission of the Operation Support Associate is to provide helpful information, answeringquestions, and responding to client's complaints. The main goal is to act as a frontliner and offers proactive assistance to the customer in a timely manner.

As our Operations Support Associate, you will have these main objectives:
  • Responding promptly to client inquiries
  • Communicating with clients through various channels
  • Acknowledging and resolving client's complaints
  • Possessing a thorough knowledge of our products
  • Documenting all client's interactions, transactions, comments and complaints according to standard operating procedures
  • Communicating and coordinating with colleagues as necessary
  • Escalating concerns through known escalation paths
  • Providing feedback on the efficiency of the client service process
  • Ensure client satisfaction and provide professional client support
  • Assist with merchant technical integration
  • Take an active part in the monitoring of day-to-day operations
You will be a good fit if you:
  • Are aligned with our values of Belief, Transparency, Accountability & Ownership, Relentlessness and Speed
  • Have Proven customer support experience or experience as a client service representative
  • Have a track record of over-achieving quota
  • Have customer orientation and the ability to adapt/respond to different types of characters
  • Possess excellent communication and analytical skills
  • Have the ability to multi-task, prioritize, and manage time effectively
  • Are knowledgeable/proficient in using spreadsheet (preferred)
Role Requirements:
  • At least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses
  • Strong e-Commerce or PSP customer service background
  • Experience in using MS Office, G-Suite, ZenDesk or similar tools
  • Genuine care for customers & clients
  • Outstanding written and verbal communication skills, email and chat etiquette
  • Proactive personality and self-motivator
  • Initiative-led with the ability to multi-task and detail-oriented in a fast-paced environment
  • Proven to be organized, methodical and rigorous
  • Strong computer skills in eCommerce/PSP applications and the ability to learn new applications quickly
  • Team player, able to develop great relations with co-workers and stakeholders (externally & internally)
  • Willingness to work on shift schedules
Required Equipment:
  • You must have at least TWO stable internet connections. One acts as your main internet, and the other would be the backup. (Your main internet must be either DSL, Broadband, or a Fiber connection, backup can be prepaid broadband)
  • Computer or Laptop
  • Headset with Mic: For team meetings, 1:1 calls, and Voice-call tasks
  • Webcam: Mainly for team meetings & 1:1 calls

#J-18808-Ljbffr

  • Operations Support Associate

    1 week ago

    Manila, National Capital Region, Philippines DYNAMITE GAMES PTE. LTD. Full time

    We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games.We have a vibrant and fun work environment, there are plenty of gaming sessions and...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Outsource Broker Support Full time

    The Operations Manager will play a pivotal role in the companys operational functions. The ideal candidate will be responsible for ensuring smooth day-to-day operations, optimizing processes, and driving overall efficiency and success.ResponsibilitiesOversee day-to-day operations, ensuring efficient and effective workflow management across all real estate...

  • Associate Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Tech Mahindra Full time

    Associate Operations Manager - Eastwood, QC (w/ Collections experience)Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functionsImplement and oversee the quality of deliverables and manage team...

  • Amazon Seller Support Associate

    4 days ago

    Manila, National Capital Region, Philippines INTELEGENCIA BPO LLC CORP. Full time

    Position Description: Diverse Brands Support Associate, Amazon The Seller Support Associate acts as the primary interface between Diverse Brands Amazon Team and our vendors, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support...

  • Associate Engineer

    1 week ago

    Manila, National Capital Region, Philippines Shell Business Operations - Manila Full time

    Job DescriptionWhere you fit inThe new SEAM organization integrates Safety, Environment & Asset Management activities, with a broad geographical footprint, that will support Shell's business & assets around the world.The vision of SEAM is to provide capability across the spectrum of Safety, Environment and Asset Management with:shaping the future ways of...

  • Associate Operations Officer

    2 weeks ago

    Manila, National Capital Region, Philippines Asian Development Bank Full time

    Join Our Mission to Foster Prosperity in AsiaAre you ready to make a lasting impact on the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate poverty and promote sustainable...

  • Business Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Equinix, Inc. Full time

    Business Support Associate (Partner Central) Search by job title, location, department, category, etc. Business Support Associate (Partner Central) JR Manila Business Analysis and Operations Support Equinix is the world's digital infrastructure company, operating over 250data centers across the globe. Digital leaders harness Equinix's trusted platform to...

  • Administrative Support Associate

    5 days ago

    Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as an Associate, Administrative Support, you will provide support to Copeland Philippines management in administrative functions, concerns, and needs, as part of their transition to a...

  • People Operations Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Lumiere Education LLC Full time

    Overview:Our client, a US-based education company, is seeking a warm and communicative People Operations Associate to join their team. This generalist assistant role demands exceptional writing skills, meticulous attention to detail, and the ability to handle various people operations (people ops) and HR tasks.Responsibilities:Provide administrative support...

  • People Operations Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Lumiere Education LLC Full time

    Overview:Our client, a US-based education company, is seeking a warm and communicative People Operations Associate to join their team. This generalist assistant role demands exceptional writing skills, meticulous attention to detail, and the ability to handle various people operations (people ops) and HR tasks.Responsibilities:Provide administrative support...

  • Business Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines EQUINIX Sdn Bhd Full time

    Job DescriptionRevenue Operations Process Optimization team is seeking a highly motivated, detail-oriented individual to input, maintain, and correct account and contact data in the Salesforce CRM. The Business Support Associate – Data Integrity will process requests from stakeholders across all regions and functional areas, including Sales, Legal, and...

  • Business Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines EQUINIX Sdn Bhd Full time

    Job DescriptionRevenue Operations Process Optimization team is seeking a highly motivated, detail-oriented individual to input, maintain, and correct account and contact data in the Salesforce CRM. The Business Support Associate – Data Integrity will process requests from stakeholders across all regions and functional areas, including Sales, Legal, and...

  • Operations Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Lalamove Full time

    Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple, and affordable. At the click of a button, individuals, small businesses, and corporations can access a wide fleet of delivery vehicles operated by professional driver partners. Powered by technology, we...

  • Seller Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Amazon Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...

  • Associate, Client Support

    2 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    S&P Global Associate, Client Support in Manila , Philippines About the Role:Grade Level (for internal use):07About the Role: Associate, Client Support (Real Estate Industry)The Real Estate Client Operations Associate understands the daily workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the...

  • CSSC Application Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time

    Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos ́ products and...

  • CSSC Application Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time

    Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos ́ products and...

  • Seller Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Amazon Full time

    • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.• 4 months training work onsite then hybrid for 2 months (total 6 months), 100% virtual thereafter after eligibility requirement is met• Voice Account – Candidate should be willing interact with Seller over...

  • Customer Support Associate, Selling Partner Support

    2 weeks ago

    Manila, National Capital Region, Philippines Amazon Full time

    Customer Support Associate, Selling Partner SupportNote: Candidate must be authorized to work in Philippines without sponsorshipWorking Conditions:• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.• 4 months training work onsite then hybrid for 2 months (total 6...

  • Associate, Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Northern Trust Corp Full time

    Associate, Support Engineer - Risk & Compliance page is loaded Associate, Support Engineer - Risk & Compliance Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R121346 About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been...