Operations Support
7 days ago
Seeking a Customer Service Representative to provide support to clients, resolve issues, and maintain accurate records.
**Job Description**
As a Customer Service Representative, you will be responsible for:
- Providing support to clients by answering queries and concerns, and escalating them to proper channels
- Showing a positive, empathetic, and professional attitude toward customers at all times
- Addressing issues and concerns experienced by clients through the LTO offices
- Resolving errors and issues using established SOPs
- Maintaining accurate logs of concerns, complaints, and inquiries
- Coordinating with clients to escalate and resolve client concerns
- Confirming attendance on client engagements, events, and sessions
- Keeping and updating a record of client contact details
- Maintaining an updated database for client lists and external team stakeholders
- Generating reports routinely and as needed
- Performing duties and responsibilities relating to business operations and client concerns
- Posting advisories on system bulletin and other communication channels
- Performing related tasks assigned by management from time to time
- Producing quality outputs and satisfying service level agreements with internal and external customers
- Living out the company's vision, mission, and values
- Adhering to company rules, regulations, policies, code of conduct, employee handbook, standard operating procedures, work instructions, and protocols
**Requirements**
- Graduate of any course
- At least 2 years of customer service experience (inbound)
- Intermediate knowledge in MS Word and MS Excel
- Intermediate proficiency level in both English and Tagalog verbal and written communication
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