Operations Support

7 days ago


Manila, National Capital Region, Philippines Cimplex Solutions Inc. Full time

Seeking a Customer Service Representative to provide support to clients, resolve issues, and maintain accurate records.

**Job Description**

As a Customer Service Representative, you will be responsible for:

  • Providing support to clients by answering queries and concerns, and escalating them to proper channels
  • Showing a positive, empathetic, and professional attitude toward customers at all times
  • Addressing issues and concerns experienced by clients through the LTO offices
  • Resolving errors and issues using established SOPs
  • Maintaining accurate logs of concerns, complaints, and inquiries
  • Coordinating with clients to escalate and resolve client concerns
  • Confirming attendance on client engagements, events, and sessions
  • Keeping and updating a record of client contact details
  • Maintaining an updated database for client lists and external team stakeholders
  • Generating reports routinely and as needed
  • Performing duties and responsibilities relating to business operations and client concerns
  • Posting advisories on system bulletin and other communication channels
  • Performing related tasks assigned by management from time to time
  • Producing quality outputs and satisfying service level agreements with internal and external customers
  • Living out the company's vision, mission, and values
  • Adhering to company rules, regulations, policies, code of conduct, employee handbook, standard operating procedures, work instructions, and protocols

**Requirements**

  • Graduate of any course
  • At least 2 years of customer service experience (inbound)
  • Intermediate knowledge in MS Word and MS Excel
  • Intermediate proficiency level in both English and Tagalog verbal and written communication


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